Free TV offer with O2

[Cags261219]

I recently took a mobile phone package with O2 which included a free Sony Xperia 43inch TV.

I have sent in all the relevant proof of purchase and iemi number and have been waiting since 31st August

I had text the Sony team three times to see if everything was okay and eventually was told I'd hear in three weeks. I waited four then texted again with no reply.

On Friday 30th September, received an email stating that they had a TV for me and it would be delivered Tuesday to Friday this week. That the courier service would contact me with a day to deliver. It's now 4pm on the Thursday and I still haven't heard anything. 

I emailed the promotions team again yesterday evening and again heard nothing back. 

When choosing my phone package, I was originally going for a cheaper phone but because a free TV was on offer with the Xperia 1III I choose to go for this.

I feel I am being fobbed off everytime I try to get an answer. Has anybody else taken out this package with the offer please? If so, have you actually received a free TV?

 Thanks to everyone who can advise

[HannahEd01]

Hey Cags261219, the offer is true, but try contacting this email: customercare@xperiarewards.co.uk

[Psiphon]

I'm having a similar issue. I purchased an Xperia 1 IV in September , O2 told me that I would be sent an email stating when I would receive the TV. I chased them a number of times and each time was told that it was out of stock and I would be emailed with an update. I didn't receive an updates.

Yesterday when I chased again I was told that I had to claim the TV from the Sony website but there isn't anywhere to do this as the offer isn't shown.

Did you receive the TV?

[HannahEd01]

Hey Psiphon, here's the link for the Xperia rewards programme: https://www.xperiarewards.co.uk/ 

I'd say check with O2 as I don't see the TV offer anymore.