PRS-T2 Synchronisation issues

[AlyTaylor]

Hi

I've recently upgraded my PC to Windows 7 and when I synchronised my e-reader all my collections were duplicated, with differing numbers of books.

I thought to delete the books from the reader and re-sync directly from the PC but can't delete books from the reader.

Has anyone else had this issue, and have you been able to fix it?

[lyndylou5]

I have an issue with synchronisation (also using windows 7 but issue not with that). Since reader library updated to PC reader in autumn 2012 I have not been able to synchronise books from PC onto reader device. tech support told me remove programme and download it again, which I did to no effect. I have changed password about two dozen times at their behest and most recently to deauthorise and then start again as if it were a new reader, well that was brilliantly helpful; now I can not read anything on the reader as it says it is protected by digital right management. So I have 217 books which are paid for but can not be read by me the person who has paid for them.

TECHNICAL SUPPORT

- not technical and not at all supportive.

Months of phone calls and emails and I have a device with £120 sitting gathering dust and books worth hundreds of pounds which can not be read. I am going back to paper version