Password reset PRT-1

[Di_Childs]

Please somebody help me, i have rang Sony 3 times now and they keep sending me emails with the incorrect information, I have forgotten my password for reader store, i have clicked on the forgotten password link but i am not recieving these emails, Sony are very unhelpful. I have the PRT-1 reader. sony have told me to uninstall any related reader on my pc and reinstall which i have done and still nothing, please help

[firionicable]

You can't do anything more but to keep on contacting Sony until they are able to fix the problem. Be sure that you are currently on the phone with them while fixing it on your end.