Xperia E5 freezes and restarts

[sjaitken]

My phone keeps freezing and then restarting 2 mins later. Any ideas? 

[Emil]

Hi @sjaitken,

I'm sorry to hear this.

Does this happen at when you do something specific with your device? Like open up a specific app?

There are a few thing I would recommend that you try to see what may be the cause of this behavior. Try these tips one after the other, check after each one if there is a difference.

• Reboot the device to safe mode, to see if this is caused by a downloaded app as these are temporarily disabled in this mode.
• Temporarily remove any SIM or SD card from your device.
• Perform a software repair using Xperia Companion.

Let me know how it goes and if you are still experiencing the same behavior with your device after trying these steps.

[sjaitken]

When I remove SIM it works fine. What do I do now?

[Emil]

Then I would recommend that you try with a different SIM card and see if you experience the same behavior.

If your device still freeze and restarts with a different SIM card I would recommend that you get in contact with your Local support team for assistance with having your device sent in to an authorized service center for further troubleshooting and repair.