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Xperia E | Phone won't turn on after batery drain

SOLVED
Nelle
Visitor

Xperia E | Phone won't turn on after batery drain

I was using Xperia as morning alarm, and yes, it drains my battery. After I shut down alarm in morning and went to school, my phone stayed home, and I didn't charged it, so battery drained to 0% and it turned off. The problem is that I'm using my friends LG charger and it won't charge for 5 hours. Only 3 continious red dots (mark of charged battery) and it wont turn green nor turn on itself

Help please

1 ACCEPTED SOLUTION

Accepted Solutions
Thommo
Genius

As I've tried to explain if your battery is completely dead then connecting the charger still will not be able to engage the kernel to then direct the power to the battery and as I also said you need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

or buy an external battery charger to charge your battery which will then be able to engage the kernel or simply buy a replacement battery

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16 REPLIES 16
Nelle
Visitor

Also, yesterday I updated Google Play Services if needed

Phy
Legend
Legend

What if you try with a different charger or cable?
Thommo
Genius

You could try with the charger connected holding volume up and power untill you feel 3 quick vibrations - not one on it's own, 3 will come soon after then release and leave it alone

If that fails then you need to either return your device to the place of purchase or contact Xperia care http://www.sonymobile.com/global-en/support/contact-us/

Thommo
Genius

The problem the kernel requires some power in order to prepare the phone for charging so it knows what to do - Without power the kernel can't get ready to charge

Nelle
Visitor

Thanks, but

Without charging, phone will completely ran out of battery (not even red blinking dots would appear)

Thommo
Genius

No not at all - The blinking lights lets you know a power source is connected but as the battery is dead then no charge will be directed to it as said above it is the kernel that would dictate this

Nelle
Visitor

Can you little more explain the problem, please

Thommo
Genius

Not sure I can phrase it any other way - Except maybe the kernel is like a switch on a mains socket - The power is there but untill you press the switch (The kernel) then the power won't be directed to the end source (The battery)

Nelle
Visitor

And kernel is?