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I can't install facebook and Facebook messenger

GiorgosTheGamer
Visitor

I can't install facebook and Facebook messenger

I try to install facebook and it gives me an error 505 the same with Facebook messenger
10 REPLIES 10
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_alexdon_
Expert
GiorgosTheGamer
Visitor

My divice has a preinstalled app for facebook and it needs an update when i start updating it gives me this error
YoGem
Leader

@GiorgosTheGamer7 the issue isn't related to your Xperia phone but the Google Play Store, you can try to clear the data, caches and reset applications preferences. This is the only way it worked for me to restore Play Store functionality. 

Try this, go to Settings, Applications: Search for Google Play Store -> Force Stop, Clear Cache, Clear Data.

Some people say that after that you should restart, you may want to. I never restarted the phone as immediately the Google Play Store worked normally.

McVitas
Visitor

No it did not work for me Slightly_frowning_Face Xperia Z5 compact. The problem started when messenger could not be updated because of error code -505. I tried to delete it's cache and data which did not help, so I uninstalled it and now guess what - can't get it back even after stopping and deleting google play data Slightly_frowning_Face

McVitas
Visitor

Allright so I guess there is no other way then to do a factory reset... AGAIN! Slightly_frowning_Face Right? It seems there are still some data stuck from messenger but those can't be cleared without root which is not possible with Nougat yet.
Styranki
Visitor

I'm having the exact same problem with my Xperia Z5 compact. First couldn't update FB ot Messenger, then uninstalled both, now can't install them back. Clearing caches etc. doesn't help.

Anybody got any other tips?

Djxpanamapty507
Visitor

I be to reset to factory configuration for can install the app

Aman3
Visitor

I found the solution. Just search for Facebook manager app on apkmirror by Samsung and install it. Now it will work! 

Quentin_1
Visitor

Kudos to you man!  It worked!