Cannot access phone

[Magsie]

A green.box appears around lock icon so I cannot use.phone or access settings

[Jonas]

Hi @Magsie, welcome to our forum!

It does sound like the Talkback feature in the device has been enabled. Talkback is a pre-installed screen reader service on Android devices provided by Google for visually impaired users.

To turn this off, follow the instructions below.

1. Drag the status bar downwards with two fingers.
2. Tap the gear icon,  and then double-tap it.
   Using two fingers to scroll through the menu, find and tap Accessibility, then double-tap Accessibility.
3. Tap TalkBack, then double-tap TalkBack.
4. Tap the switch beside On or TalkBack once, then double-tap the switch.
5. Tap OK, then double-tap OK to confirm.

Let me know if that helps!