I have a sony handycam dcr-hc14e and cannot get the volume to work.I have checked the volume on the menu and tried the troubleshooting ideas with no luck.Has anyone any ideas on what to do next?

[DEIRDREDRUM]

I have a sony handycam DCR-HC14E and cannot get the sound to work.I have checked the volume on menu and tried all the recommended troubleshooters with no luck.Has anyone any ideas on what to do next?

[blaireau_photo]

Hello DEIRDREDRUM - Welcome to the Sony Forums

If you have already tried all of the troubleshooting steps in the menu, there may be an internal fault within the camera that requires attention. In order to find out more about this process, I would suggest that you contact Sony Customer Services using the details on the following page:

http://www.sony.co.uk/support/en/contacts/dime

Thanks,

Simon