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Sony kd-43x85k cam module pixelated

profile.country.BG.title
JekoGeorgiev
Explorer

Sony kd-43x85k cam module pixelated

Dear gentlemen from Sony, how do we solve the problem with the problematic boards of the CA modules that break down after 1-2 years and the TVs start to pixelate on HD channels. My TV is 2 years and 2 months old and there is no longer a warranty. Any compensation for customers?

5 REPLIES 5
profile.country.BG.title
kalin_v40b
Explorer

Is this a problem with the board or with software? My problems starts after update to ver. 6.8022. 

profile.country.BG.title
JekoGeorgiev
Explorer

The technicians said that Sony installed low-quality boards, and many TVs are like that, and replacing a board costs 200 euros. My old Sony from 2015 - KD-55X8505C - has no problems at all. Is there a place to ask Sony to give an answer to this problem?

profile.country.GB.title
LightFoot
Specialist

hi @JekoGeorgiev   I don’t know if this helps Sony Support Bulgaria

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kalin_v40b
Explorer

I'm trying to connect with them, but there no response!

profile.country.DK.title
ceismark
Explorer

Same problem with X90j after Firmware upgrade to  v6.8022, If  I remove the CI+ module, the free channels work fine. If I insert the module EVEN the free channels are pixelated !!!!!. 

Sony fixed a problem in 2022 on the models from 2020/2021.

Streaming works fine.

Is there a FW that solves the problme ?