Sonos Beam Lip Sync

[daburridge]

Hi.

Was very excited when my new Sonos Beam sound bar arrived but am disappointed with how it performs with my 49XE9005. The lip sync is way out and I can’t find a way to fix it.The sound bar is connected via HDMI-ARC which is the preferred method of connection. Having looked at the Sonos community forums it would seem to be an issue with some sets that struggle to output high quality video and sound at the same time. This tv is by no means entry level and was purchased less than a year ago so to say I’m disappointed is an understatement. I’m hoping that Sony can release an update to help deal with this problem as I know that I am not alone. 

David

[Pascale_F]

Hi daburridge, 

It might be worth performing a reset on your KD-49XE9005. You can find instructions about how to do this here.

Cheers,

Pascale

[daburridge]

Thanks Pascale. 

I tried the hard reset but not sure it’s helped much. May need to give the factory reset a try