Screen settings greyed out

[Olltymer]

I have a XE9005.

I use a Xbox One X with 4k output.

Going from game to dashboard and even sometimes in a game the resolution info pops up.

Annoying.

Screen settings are greyed out, so I cant choose Full Pixel and I fear my TV is zooming or something undesireable.

I just want the native resolution,no zooming, stretching or anything.

This is my second 9005 and the first one didnt diplay the info all the time and Im pretty sure I changed it to Full pixel, but on this one I cant. Why?

Also, the android user interface is an older version from the one I had, but it says I have the latest when updating.

My volume is sluggy in this one and I know I was fast with the newer android on the last tv.

Thanks in advance. I really hope someone can explain the resolution thing. I want native clear picture only.

[Anonymous]

Hi there,

I'll look into this, and a community member should get back to you.

Best wishes,

M

[The_Black_Rose]

Hi Olltymer,

You can disable the info bar completely by pressing on Home - Settings - Channel Set up - Info bar - Off and it should never appear again.

Also, the screen settings will always be dimmed when you're choosing the input of an external device, so you can use the action menu to view the editable settings.

I don't think you can actually roll back to a previous version. So, to check if you've the latest version of Android, Oreo, installed , press on Help, System information and make sure that the version there is PKG6.6520

Cheers,

The_Black_Rose

[Olltymer]

I disabled the info (thank you!).

When my xbox is outputting 4k can i assume that the tv always gives me a full pixel image. I really dont want the tv to mess with the source signal in any way. It looks good so I assuming its at its best.

Regarding android. The version on this tv is older, but it says its up to date. It was my former tv that had a newer version (this is a replacement from Sony). It looked different and it was easier to delete items etc. Also the volume was way more responsive.

Thank you for your answers.

[romipat]

 appologies I know this is an  old thread but im  having a similar issue on my xe 9305 which is now running Oreo. I connected an  NVidia shield tv device into  HDMI 2 which is one of the faster ports using   a high speed cableand the tv ( xe9305) and had settings/external inputs to enhanced 4k in  was  indicating hdr in the action/ display/ picture setting but was not setting the optimum settings for the content  iethe brightness was not getting set to max. Whilst trying to troubleshoot this I have noticed that the settings/ display screen are all greyed out and cannot be changed. I tried changing the   settings. external inputs back to standard but its not  letting me save that change the radio  button in on   d for standard but if I go  back a screen it still indicates enhanced 4k. restarting the tv  hasn't let me maintain the change  either any ideas  or help to resolve this would be appreciated.

[crasypr]

Why hasn't sony reply to this treath.im having the same issue just got my first bravia and already disappointed. Look every were in how to change the bluray to full screen and is a ***** rocket science 

[IamNic]

Hello @crasypr,

what do you mean by

---

@crasypr  schrieb:

how to change the bluray to full screen and is a ***** rocket science 

---

Is the movie/series you are watching in another aspect ratio than 16:9, so 4:3 or 21:9? If so, there is no way to fit the image so you don't have any letterboxing - it also is not desirable, since you would loose parts of the image.

- Nic

[crasypr]

I just switched from the lg cx to this xh90 if I can't go full screen I guess I'm heading back .it was sow easy on the lg just went to dysplay setting a done 

[IamNic]

Hello @crasypr,

what do you mean? Do you have Letterboxing on all four sides? If not, what you see is normal.

- Nic

[crasypr]

No just annoyed of the fact I can't controller my tv to the way I want to .they display settings are grey off .and I've tried everything to change the settings it seems I can't. Lg didn't have this problem .