Netflix not working

[Mrs-M-Derby]

We have a Sony Bravia KDL TV and have been able to watch Netflix before but now get the error nw-4-7

Can anyone help please?

[LightFoot]

Hi @Mrs-M-Derby   Can we start please by you letting us know the full model number and if you know it, the software version it is on.

[Mrs-M-Derby]

The device isa Sony Bravia KDL -32W705B

[Mrs-M-Derby]

Not sure where I find the software version 

[LightFoot]

Hi @Mrs-M-Derby   

I am sorry to say that your TV no longer supports Netflix.
https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kdl-32w705b/articles/00342...

However, all is not lost. You can easily add a modern streaming stick or device like Roku or Fire TV which will provide the latest Netflix App plus others to your TV.

[Mrs-M-Derby]

I’ll get a stick. Thank you for your help.