[Master Thread] - Marshmallow Update - Amber/Green Blinking LEDs

[HUSH2H]

I believe this issue deserves a separate thread since it is affecting so many people around Europe. After Sony released the update i put it on a SONY stick and proceed to upgrade, the tv was reporting: 'updating' then it restarted but it did not come back - black screen and led flashing green-orange! Tried all the tricks to get it to work but no luck so far

Lots of people complain abotu this issue on a russian forum: 'Killed sony kdl43w808c, Slovakia, 11/2016. I called Sony support. Told not to turn off the TV set or disconnect it from the Internet, as update should come, correcting this problem'

https://translate.google.com/translate?sl=auto&tl=en&js=y&prev=_t&hl=en&ie=UTF-8

[Anonymous]

Hello All

As you are probably aware now, Sony has temporarily stopped the rollout of the Marshmallow update.  Unfortunately it is not known when the roll-out will resume.

For those that do have the amber/green blinking light issue, your TV will need to be repaired by an authorised repair centre.

http://services.sony.co.uk/support/en/repair/asc

It is most likely the mainboard will be replaced.  For those that have asked whether Marshmallow will be installed or reverted back to Lollipop - it will be Lollipop.

Cheers

[BETATESTERONE]

Before using the memory stick with the v3.533 Lolipop firmware, I tried once more a soft reset. 5min of the wall, then Volume minus and power on the back of the TV, then power in, the status led will turn green. I released the buttons. It's supossed to continue like this: the TV will restart, the status led wil be green-amber and blinking, then shortly it will restart again, then a longer period of nothing on screen and status led blinking green-amber, and after a longer period will start to play a chilling sound and wait user imput. No image, still. But here comes the surprise, no sound but now a red light that lit permanently. According to sony site, red light indicate system errors that mostly need to be fixed in service.

Unfortunately I didn't have the chance to try using the USB memory stick that i prepared with Bravia Lolipop firmware v5.333. Looks like ,,enough is enough,, ... I still rezist, but the TV preferred to just give up (I think).

Later Edit:

I just pressed power button on the remote, the led turns and stay amber, then again blinkimg amber-green but now I have the chilling sound. So this is good news, it will allow me too continue my quest. I will report back.

[HUSH2H]

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BETATESTERONE wrote:

then Volume minus and power on the back of the TV, then power in, the status led will turn green. I released the buttons... the TV will restart, the status led wil be green-amber and blinking... the led turns and stay amber, then again blinkimg amber-green

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we all have been doing what you're doing for days, it does not work

[Mooly01]

What surprises me in all this is the fact that Sony don't seem to be able to overwrite the faulty update. All I hear is that the mother board gets replaced. Hard to believe that there are enough boards available as a spares item... or... is there some way to fix these by specialist means ? Many Sonys have a CAM (conditional access module) port that can (on some models) be used to replace firmware. If this is a truly widespread issue then there just wouldn't be enough boards held in any one country to cover this. Or perhaps some NVM (non volatile memory) holding the firmware is replaced by a preprogrammed earlier version.

I'm just intrigued by all this and I really do wonder how many are affected.   

[BETATESTERONE]

@HUSH2H

I used the USB port 2 on the back of the TV and a memory stick with two pkg files, one with the original firmware name and the second with the ,,upgrade_uploader.pkg,, name. Get the power source of the unit for 5 min, then plug in the power , wait for the tv to start by itself and when the status led wil start blinking green-amber wait 20 seconds on your watch then press power on the remote. The status led wil lit white and stay white. Plug the usb memory stick in usb port 2 (HDD REC) and the white status led turns in blinking-white pointing out that the firmware file is read by the TV (just like when we first started the Marshmallow firmware upgrade process). After 2-3min. the TV will restart by itself to continue the update process... but there it fails.

Now I just tried this process I described here using the v3.533 Lolipop firmware, but nothing happens. The logic board does have a clue that the firmware I try to load is older than the last it knows (that one wich failed prematurely).

Still trying things, I am not completely out of ideas (hopefully).

[edeale]

@VRDR24 I have the same problem... should I wait or what....

[Anonymous]

@edeale @VRDR24

Hi Both,

Unfortunately there wont be an update that will fix your TVs.  It will need to be fixed via an authorised repair centre. 

Cheers

[BETATESTERONE]

Looks like my Sony Bravia KDL-43W808C will recognise the v3.533 Lolipop firmware and begin to copy it from memory stick to internal memory. The status led will be white-blinking for 3-5minutes and on the back of the TV I can clearly see that the memory stick light is flashing. At the end of the process, the TV  status led turns BLUE for 2seconds, then the TV restarts by itself, and then the amber-green flashing light come back and it will continue to lit for hours. After some hours (I don't know exactly because it was overnight) the TV will shutdown by himself. But after that, if I press the power button on the remote the amber-green light status come back and still nothing on the screen.

On my router, I see the TV is connected and have assigned an IP address, I can even ping it and it will respond. 

I can explain the steps I made if someone is interested and will send me a PM message.

[BETATESTERONE]

I am not sure, but looks like there are  two hardware revisions of the Sony Bravia KDL-43W80XC series, one manufactured prior Iuly 2016 and one after this date. For those who own TV's from the first edition people reported that the firmware update  was installed succesfully, for the later the update will most probably fail.

[kinggo01]

@BETATESTERONE

hmmm..... I would say that majority ow W80C models were sold prior to july 2016 since that is 2015 models. That did continue in 2016 and it is still available. But possible since a few guys here updated theirs without bricking them.

Anyway, replacing motherboards and gaining ***** customers is obviously better strategy in the long run than spending a few $ more for better SoC and some QC in the beginning. And pumping out new models with negligible differences but with the same problems every 12 months is also a way to go.