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My KD-55XD9305 got yesterday an horizontal line on the screen (and I thought initially its the broadcast...), see image.
Also the screen in on/off washed / blurred when moving between inputs or Apps.
I opened a ticket with Sony support.
Any advise from the forum on such?
BTW 2nd issue on this unit since purchased back in Dec 2016... it was a circuit malfunction, main board was replaced... now this one...
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Clear hardware issue, ring up Sony. They will offer a replacement as second problem.
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Called them this morning, They saw the images I've sent, and offered an immediate replacement, apparently no longe XD, an XE93 is on its way!!
Happy to say it was a smooth and excellent service by Sony this time. Happy.
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That’s is good news indeed!
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Great result.
Can I ask if this line was permanent or came and went a few times?
Sony tech support are telling me it's software related if it isn't permanent. Been having this plus a tonne of other issues.
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The screen is blurred/washed and it comes and goes, however the line is permanent.
See below - a thin white line near the bottom