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Google apps not working on XBR 75X900E - Hulu, Netflix, Amazon prime, all working fine. Help!

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marcopuebla
New

Google apps not working on XBR 75X900E - Hulu, Netflix, Amazon prime, all working fine. Help!

I just opened my XBR 75X900E and the all non-google apps work great but I cannot get YouTube, YouTube TV, Built-in Chromecast, or Google Play to work.  It seems that any app that requires my gmail account doesnt work.  

 

I did several factory restarts

I tried deleting my cache/data for each app several times

I tried removing my gmail account

I tried creating a brand new, clean gmail account.

 

No luck.  Spent 2hrs with Sony support and they have no ideas.  Even tried several remote sessions.  Anyone?  

1 REPLY 1
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Sean_Mc
Moderator

Hi Marco,

 

Welcome to the Sony Community. 

 

I was going to suggest a factory reset. You have mentioned a factory restart. Can you confirm if you have performed a reset or factory reset of your TV?

 

I would suggest contacting the support team who will be able to assist you further here.

 

Cheers,

 

Sean Mc