Sony Xperia 5 iv - 1 new unread message won't disappear on icon?!

[DavidH41]

Hi All,

For the past couple of months, I've been having a 1 on the Message app icon, that I cannot seem to get rid of. 

I've checked everywhere, I've got no new unread message. I restarted phone, marked all messages "as read" in the app, but nothing seems to clear this 1 new unread message

I tried all I can think of, including all from the below site...

https://www.technobezz.com/

fix-android-device-showing-unread-sms-messages/

Can anyone help provide a solution that actually works?

Thanks in advance

[jumpsuit]

@DavidH41 

Nooooooooooooooo! 😭

Glad it's sorted, sad you lost your photos 😞

Hopefully it wont re-occur.

Thanks for letting us know

[EMS_MO72]

Hey @DavidH41

It's good to hear that the issue got fixed!

To prevent losing any if your data in the future if you had to reset your device again, check the instructions here: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/articles/SX915801

Good luck