topic Re: HT-X8500 Soundbar in Home Cinema, Projectors & Players

HT-X8500 Soundbar

Ventman — Sat, 30 Jan 2021 22:28:49 GMT

I have a HT-X8500 soundbar which is about 3 months old.

4 times now i have been watching terrestrial tv and suddenly the sound switches of. TV speakers work fine.

I have to switch it off for about an hour before it will work again. Have tried powering off and removing power and hdmi cable but this does nothing.

Anyone had the same issue.

thanks

Re: HT-X8500 Soundbar

Joe_Dohn — Wed, 03 Feb 2021 16:31:14 GMT

Does this happen using Optical and Bluetooth as well or just over HDMI?

Re: HT-X8500 Soundbar

Ventman — Sun, 07 Feb 2021 15:58:52 GMT

Okay it happened again a couple nights ago so i connected the TV via bluetooth and the sound was okay.

Reconnected the EARC Cable and no sound.

In the morning the sound was okay again via earc cable.

I have now swapped to a standard HDMI cable and see what happens.

thanks

Re: HT-X8500 Soundbar

Ventman — Tue, 23 Feb 2021 22:57:06 GMT

Was okay for a couple of weeks using a standard hdmi cable but then the sound went again but came back about 15 minutes later.

This has now happened using a hdmi cable and earc cable but the sound is okay when connected via bluetooth.

Looks like an issue with the TV itself.

Re: HT-X8500 Soundbar

Robharris0803 — Wed, 24 Feb 2021 14:40:12 GMT

Have a similar issue in that the sound stopped going through to the sound bar from the tv while on the TV channels. However it worked ok on the sky box using earc hdmi.

I tried using the optical cable instead of the hdmi with no sucess on the tv channels.

More recently the tv stopped working completely (4 months). I plugged my old panasonic into the sound bar and all was fine on both the tv channels and the sky box.

I rebooted the sound bar a couple of time without any improvement.

I conclude the problem may be with the sony tv which has now gone back to John Lewis's repair operation.

Re: HT-X8500 Soundbar

Joe_Dohn — Wed, 24 Feb 2021 16:39:39 GMT

@Ventman have you tried using a different bar/speaker or TV to test either of your devices with something else?

Re: HT-X8500 Soundbar

Ventman — Wed, 24 Feb 2021 18:50:44 GMT

Hi all,

When i lost the sound to my soundbar i connected my phone via bluetooth to the soundbar and the soundbar worked fine.

I then reconnected the tv via the cable and still no sound. Tried 2 different cables with the same result.

All this points to the tv so i shall contact the shop i bought it from.

Re: HT-X8500 Soundbar

Win_88 — Thu, 25 Feb 2021 16:08:42 GMT

Hi @Ventman what make is the TV?

Re: HT-X8500 Soundbar

Ventman — Thu, 25 Feb 2021 17:40:29 GMT

The TV is a Sony Bravia KD43XH9196BU

Re: HT-X8500 Soundbar

Robharris0803 — Thu, 25 Feb 2021 20:23:02 GMT

My tv is Sony KD43XH8505BU

My bet is the problem lies in the sound output from the tv channel inc. netflix and amazon prime while a sound signal works on the hdmi socket fed by the sky box.

Re: HT-X8500 Soundbar

Joe_Dohn — Tue, 16 Mar 2021 11:49:39 GMT

@Ventman @Robharris0803

Do you both have the latest software version on your TVs (v6.5042)?