topic Re: UBP-X700 Provisioning Server Connection Status: Failed in Home Cinema, Projectors & Players

UBP-X700 Provisioning Server Connection Status: Failed

rosco1956 — Mon, 11 May 2020 10:10:08 GMT

Although the Wireless Connection to my Router has connected successfully and I have tried an alternative connection to the same Router I am still getting the message "Provisioning Server Connection Status: Failed".

I have Software Version M43.R.0277 and everything seems okay.

Re: UBP-X700 Provisioning Server Connection Status: Failed

Sean_Mc — Tue, 12 May 2020 09:32:37 GMT

Hi Rosco,

Welcome to the Sony Community.

Please see the following article here on how to check the Internet status when the Blu-ray Disc player connection failed.

Let me know how you get on.

Best wishes,

Sean

Re: UBP-X700 Provisioning Server Connection Status: Failed

rosco1956 — Tue, 12 May 2020 09:47:59 GMT

Hi Sean

Thank you for your reply.
I checked that the correct case was used on the shared keywords.
As an alternative I used WPS and shared the unique number and still have
the same problem.
I changed the HDMI port on the Sony TV yesterday. This helped for a short
while but then after a while I gor the same message that "Content was not
available" from Netflix.

When I start the TV and UBP-X700 I get a message that the UBP-X700 cannot
connect to the internet.

Kind regards
Rosswell

[Edited: removed personal details]

ᐧ

Re: UBP-X700 Provisioning Server Connection Status: Failed

The_Black_Rose — Tue, 12 May 2020 15:50:24 GMT

Hi Rosco1956,

Have you tried connecting to a different network like a mobile hotspot?

Cheers,

Rose

Re: UBP-X700 Provisioning Server Connection Status: Failed

rosco1956 — Tue, 19 May 2020 06:58:21 GMT

Hi Rose

I tried to a different network but couldn't see how to configure a mobile hot spot as a wireless connection. Any suggestions please.

When "UBP-X700 Provisioning Server Connection Status: Failed" is active thought it was just Netflix but no, it also stops me using Youtube. When I try and a different method of connecting to Netflix (Using my ASUS Chromebook connecting on the same Wireless Networkand then sharing the screen to my Sony TV) I am successful and can continue watching Netflix.

Re: UBP-X700 Provisioning Server Connection Status: Failed

rosco1956 — Tue, 26 May 2020 13:34:05 GMT

I have noticed that the audio is very poor on videos from Netflix and I can hear the music but cannot hear the speech. Any ideas? Sometimes it just says that services are not available.

Best Wishes

Rosswell

Re: UBP-X700 Provisioning Server Connection Status: Failed

rosco1956 — Sun, 31 May 2020 11:13:46 GMT

Is there any special channels or protocols than need to be allowed by the Broadband box - we have a fritzbix