topic Re: SA-Z9R speakers in Home Cinema, Projectors & Players

SA-Z9R speakers

Paddyh79 — Mon, 04 May 2020 19:13:17 GMT

Hi Guys,

Bought the HT-ZF9 soundbar last year along with 65inch Sony 4K smart tv. I read some great reviews about the rear speakers for the soundbar (SA-Z9R). Just purchased these and can’t for the life of me get them to work. It says they are connected and the green light is solid at the back of them. The tone test work fines but that’s the only noise I can get. I have tried Netflix, YouTube, and sky and nothing.

I have reset the system twice to no avail. I’m guessing it’s probably something simple!

Any help much appreciated

Thanks,

Paddy

Re: SA-Z9R speakers

Sean_Mc — Thu, 07 May 2020 10:51:38 GMT

Hi Paddy,

Welcome to the Sony Community.

I'm looking into this and will update the thread when I have an answer.

Best wishes,

Sean

Re: SA-Z9R speakers

Paddyh79 — Thu, 07 May 2020 11:18:15 GMT

Thanks a million, Sean.

Re: SA-Z9R speakers

The_Black_Rose — Thu, 07 May 2020 16:50:21 GMT

Hi Paddyh79

I found some troubleshooting steps on page 73 of the Manual about this issue: https://www.sony.com/electronics/support/res/manuals/4727/d1ff451e44dc39fc895aec29e654d9a6/47275332M.pdf

Could you give these a go and share the results with us?

Cheers,

Rose

Re: SA-Z9R speakers

Paddyh79 — Thu, 07 May 2020 17:15:25 GMT

Hi Rose,

Thanks a mill for your note. I have tried all these and still nothing. I also tried Spotify from my phone through Bluetooth and again sound works fine on soundbar and sub but rear speakers remain silent.

Thanks again for your help

Paddy

Re: SA-Z9R speakers

The_Black_Rose — Fri, 08 May 2020 09:37:04 GMT

Hi Paddy,

I'd say try resetting the system completely then. The steps are on page 78 of the same Manual.

Cheers,

Rose

Re: SA-Z9R speakers

Paddyh79 — Fri, 08 May 2020 09:53:57 GMT

Hi Rose,

Tried that again but no joy. Would the quality of the hdmi cable from the sound bar to the tv be affecting it I wonder? Would a high speed cable be a better option then a standard one?

Thanks for your help,

Paddy

Re: SA-Z9R speakers

The_Black_Rose — Fri, 08 May 2020 14:58:42 GMT

Hi Paddy,

It's always recommended to try a high speed cable.

Thanks,

Rose

Re: SA-Z9R speakers

Husam_elshikh — Fri, 22 May 2020 05:29:39 GMT

Hi Paddy,

i have noticed that the rear speakers works well if the source of your audio is coded as 5.1 or.

note that most of usual stuff you might be playing might not have sound encoded to 5.1 necessarily but might be 2.1 and thats why you are getting sound only from sound bar.

in the HDMI settings of the sound bar make sure you set both HDMI connections to standard not enhanced, not all devices support enhanced HDMI connection.

adjust rear speakers sensitivity and decibels from the setting menu and increase the volume accordingly.

have you tried replacing your HDMI connection??

and of course always use the ARC or eARC in your TV to connect the soundbar.

finally make sure you update both the soundbar and rear speakers via WiFi.

hope that helps

Re: SA-Z9R speakers

Tawhid149 — Sat, 31 Oct 2020 23:05:49 GMT

Hi has anyone found a fix to this problem yet. I’ve got the same problem.

thanks