topic Re: HT-MT500 Sound Bar in Home Cinema, Projectors & Players

HT-MT500 Sound Bar

brsteve20 — Thu, 13 Feb 2020 21:22:49 GMT

Not sure if anyone can help as I think there may be a problem with the unit, but it is less than 2 years old and has started acting up. Very disappointing for such an expensive product. Firstly, I can't connect any devices via Bluetooth anymore. The remote control does not function correctly in that pressing the Home button does not produce anything on the Sony TV screen. When highlighting the HDMI port that the sound bar is connected to via the TVs input button, the screen is blank. Switching on the sound bar with 'TV' as attge default renders the actual TV mute. So many issues that have suddenly just appeared! Batteries in remote are new. HDMI cable is fine. I think I may have to take for repair unless anyone can advise a workaround. Many thanks in advance.

Re: HT-MT500 Sound Bar

Pascale_F — Sat, 15 Feb 2020 11:45:40 GMT

Hi brsteve20,

Welcome to the community.

I'll just see if I can find any help regarding this. In the meantime though, maybe another community member might have some ideas.

Thanks,

Pascale

Re: HT-MT500 Sound Bar

Win_88 — Tue, 18 Feb 2020 16:14:37 GMT

Hi there,

I'd recommend following the steps in this link to check if the Home button on the remote actually works: https://www.sony.co.uk/electronics/support/articles/00025283https://www.sony.co.uk/electronics/support/articles/00025283

If it doesn't, you can order a replacement through EET: https://uk.eetgroup.com/i/149326911-Sony-Remote-Commander-RMT-AH310E

Win_88

Re: HT-MT500 Sound Bar

brsteve20 — Tue, 18 Feb 2020 16:34:17 GMT

Thank you very much for taking an interest in my problem 👍

Re: HT-MT500 Sound Bar

brsteve20 — Tue, 18 Feb 2020 16:44:16 GMT

Thank you. I have since taken it in for repair as it stopped working all together!

Re: HT-MT500 Sound Bar

The_Black_Rose — Wed, 19 Feb 2020 14:29:13 GMT

Hi brsteve20,

I've just came across this thread. Well I hope the repair people will be able to sort the issues out. Keep us posted !

Cheers,
The_Black_Rose

Re: HT-MT500 Sound Bar

brsteve20 — Wed, 26 Feb 2020 15:15:49 GMT

I have just been told that the product I purchased from Amazon did not
originate in the UK so repairs are going to cost £170! I am not prepared to
pay that for a repair so have told them just to scrap it. And this after
only 19 months of use! I have had a go at Amazon to no avail, as expected. I
think everyone should be aware when buying electronic products from them
that this may be an issue. I am livid, to say the least.

I have my TV system in a cabinet that was specifically designed to take this
size of sound bar. I would like to replace it but notice Sony do not offer
it as an option anymore. Can anyone recommend a solution as to where I can
purchase a genuine, new version of this sound bar? Or are there any other
similar options with the same dimensions? Thank you in advance.

Re: HT-MT500 Sound Bar

LightFoot — Wed, 26 Feb 2020 15:29:48 GMT

Hi @brsteve20 Your best option is probably fleaBay.

Re: HT-MT500 Sound Bar

dblanc42 — Wed, 08 Apr 2020 20:49:15 GMT

Hi,

I have exactly the same issue, in fact 3 times (there is another thread on here I started) and Sony don't want to hear anything. So, so disappointed in the sony quality here. Will look elsewhere for the next one (any tips welcomed)

Regarding your question for an alternative, if Sony is not an issue for you, you could try the MT300 , less spec that MT500 but same dimension....

All the best in your search for a replacement, and most likely, goodbye sony

Re: HT-MT500 Sound Bar

terhadde — Mon, 20 Apr 2020 17:10:57 GMT

I too would appreciate a recommendation for a good quality replacement!!!

Many thanks - more in hopes than anticipation 😞

Re: HT-MT500 Sound Bar

brsteve20 — Tue, 21 Apr 2020 16:01:43 GMT

Thank you for your reply! I managed to source a reconditioned replacement to
my MT500 from e-bay, so I will see how it goes, but as you say the quality
of these particular sound bars seems very poor. The one I had only lasted 20
months! Thank s again and good luck.

Re: HT-MT500 Sound Bar

brsteve20 — Tue, 21 Apr 2020 16:15:43 GMT

There seems to be a theme here. I bought mine in November 2018. It failed in March 2019. Away under warranty for 6 weeks and came back functioning (sort of) having had its main pcb replaced. It died again last Friday. Completely. No extended warranty apparently despite the previous problems. Repair costs sound as if they are going to be greater than the original purchase price.

I too would appreciate a recommendation for a good quality replacement!!!

Many thanks - more in hopes than anticipation 😞

Thanks for your reply! Sorry to hear that – the one I had lasted for 20 months but like yours became very costly to repair so I had to bin it! I have sourced a replacement on e-bay, which is reconditioned, so will see how long that lasts. I needed the same one as I have a recess that can only take one that size! A bad decision with hindsight. Good luck with your search.

Re: HT-MT500 Sound Bar

terhadde — Tue, 21 Apr 2020 18:47:43 GMT

Appreciate the sympathy. Sorry to hear you suffered a similar issue.

I'm in contact with Sony now and wondering if any more support may be available. Hope so.

Trust your 'new' unit serves you better than the original.

Re: HT-MT500 Sound Bar

dblanc42 — Wed, 22 Apr 2020 08:55:05 GMT

Hi,

Keep us posted on how you get on with Sony. They basically fobbed me off, despite an attempt at escalating.

Considering notifying BBC watchdog to see if they'd be interested , but very much not expecting the anything 😊

Not found a good replacement soundbar... They're either small and cheap, or expense and big 🤔

Re: HT-MT500 Sound Bar

terhadde — Wed, 22 Apr 2020 09:13:43 GMT

Thanks for getting back to me.

I will certainly let you know what happens - if anything!!

Cheers,

Terry

Re: HT-MT500 Sound Bar

brsteve20 — Wed, 22 Apr 2020 11:58:43 GMT

Thanks very much and good luck with that. The fact they no longer sell these
units speaks volumes I think! If you do hear anything from Sony, I'd be
interested to know what they have to say. Thank you.

Re: HT-MT500 Sound Bar

Dt34794PT_ — Thu, 12 Nov 2020 14:12:47 GMT

Same issue for me. Mine died a year in to ownership and John Lewis can't source the parts to repair it under warranty.

I'm now left needing to find a replacement with the same features and with similar dimensions to fit within the limited space I can dedicate to a soundbar.

Very disappointed with Sony, I expected more.

Re: HT-MT500 Sound Bar

brsteve20 — Thu, 12 Nov 2020 14:29:46 GMT

Sorry to hear you had the same issues. Seems to have been a very poorly made
model and that’s why they’ve stopped spare parts I think.

I contacted Sony and told them of my woes – they have reimbursed me £120.
That was after 2 years of use before it failed. Doesn’t solve your problem
about space – I had same issue there too but just had to buy another one
that covered the slot I had for MT500 as best it could – but at least you
can have some money back! I guess if yours was under warranty you would have
been reimbursed anyway.

All the best.

Re: HT-MT500 Sound Bar

Dt34794PT_ — Fri, 13 Nov 2020 16:48:49 GMT

Yeah, thankfully I received a full refund in the form of a credit note to purchase a replacement. I'd prefer to have had the money so I could shop around but it's better than it could have been.

Re: HT-MT500 Sound Bar

Weslamb — Sun, 07 Feb 2021 16:28:09 GMT

Same problem here! Seems like a firmware issue however I can’t even get to the firmware update option to upgrade it!

crazy...