topic Soundbar HT-MT500 in Home Cinema, Projectors & Players

Soundbar HT-MT500

TheChiefTrout — Tue, 02 Jan 2018 20:56:25 GMT

After some advice if possible.

Bought a HT-MT500 soundbar. Connected to an LG tv, LG43UH620V.

At the start it worked fine, sounds sync’d with tv etc. Am now having a few issues:

a. Soundbar no longer turns on automatically with tv

b. Takes an absolute age to turn on - message “Please Wait” keeps appearing for up to 5 minutes then soundbar turns itself off with message “Auto Standby” showing

c. If soundbar does finally turn itself on the sound does not match with tv

Appreciate any advice someone might be able to give.

Thanks

Re: Soundbar HT-MT500

Mick_D — Wed, 03 Jan 2018 20:19:28 GMT

Hello and welcome to the Sony UK Community

This should work without a problem. Can you provide a few more details such as connection method, input settings, etc?

Cheers

Mick

Re: Soundbar HT-MT500

TheChiefTrout — Wed, 03 Jan 2018 21:32:51 GMT

Hi,

Knew I left out some info! It is connected via an HDMI Cable.

Thanks,

Taff

Re: Soundbar HT-MT500

Mick_D — Wed, 10 Jan 2018 19:40:14 GMT

Hi Taff, just getting back to this now.

I think I'm right in saying the MT500 doesn't offer HDMI ARC connection, which would allow two-way information between your set-up and the soundbar.

Have you tried using the optical connection instead of HDMI?

Mick

Re: Soundbar HT-MT500

pedroq7 — Sun, 21 Jan 2018 08:29:13 GMT

I'm having exactly the same problems. The only difference is that my television is also sony.
Did you solve your problem? I'm thinking I'm gonna have to get a sony agent fixed.

Re: Soundbar HT-MT500

TheChiefTrout — Sun, 21 Jan 2018 13:44:52 GMT

I’ll try an optical lead but surely the type of lead you connect the soundbar to the tv with shouldn’t have any effect on the soundbar taking ages to turn on?

At the moment it take ages to turn on then almost straight away turns itself off!

Re: Soundbar HT-MT500

TheChiefTrout — Sun, 21 Jan 2018 14:10:15 GMT

Haven’t solved the problem yet - at the moment it will not stay turned on. When I press the on button it take an absolute age with the message “Please wait” then turns itself of! Thinking of taking it back for a refund . . . . . .

Re: Soundbar HT-MT500

dblanc42 — Tue, 23 Jan 2018 23:06:58 GMT

Hi,

My setup is similar, with a Sony TV, and was working all OK, until last week.

I now get the same issue, where the soundbar is slow to start, displaying "please wait", and will eventually "lock" to the TV input.

When it does, the sound is very "out of sync".

I have tried to display the home menu on the soundbar, but when selected, the Home screen will show the background "brown" picture, but no user interface.

Re: Soundbar HT-MT500

TheChiefTrout — Thu, 25 Jan 2018 19:56:59 GMT

I am also getting te brown screen with no interface to home screen.

Going to try disconnecting all leads, turning off power then reconnect and see if anything changes - will hopefully get this done on the weekend.

Re: Soundbar HT-MT500

dblanc42 — Thu, 25 Jan 2018 21:31:58 GMT

Me too... This is what Sony have sent me, hope this helps :

- Unplug the soundbar from mains and plug it back in after 2 minutes

- Try plugging the soundbar in different HDMI port in the TV and check if the menu items will show.

If the menu has shown, please reset the soundbar settings as shown in page 63 in the manual below then connect it to “HDMI ARC” again:

https://www.sony.co.uk/electronics/support/res/manuals/4687/46878103M.pdf

If the menus are still not showing, you may locate the nearest service centre on the following link in order to find all details related to the needed service:

http://services.sony.co.uk/support/en/repair/asc

Enter your postcode then select “Audio & video” from the “Filters”.

Please find the below terms and conditions of the warranty:

http://services.sony.co.uk/support/en/warranty

Re: Soundbar HT-MT500

dblanc42 — Fri, 26 Jan 2018 21:17:49 GMT

tried the suggestions from Sony, with no luck...

Looks like I am going to have to take it back to a sony center 😞

Let us know how you get on.

Re: Soundbar HT-MT500

TheChiefTrout — Tue, 30 Jan 2018 19:37:19 GMT

Had this from a direct query to Sony - will try this weekend and if no good then soundbar will be back in box for return / refund!:

"Thank you for contacting Sony support in regards to your Sony HT-MT500 soundbar.

We are sorry to learn that the soundbar doesn't turn on with the TV, it takes a long time to turn on, sound is out of sync and that you're unable to get its menu up on the television. We aim to resolve this as quick as possible.

Please try the below steps:

1) Unplug the soundbar from the mains, leave it unplugged for one minute, then plug it back in again.

2) Try a different HDMI cable, it is possible that the cable is faulty.

3) Make sure that the soundbar is connected to the HDMI/ARC port on the television.

4) If at this point you are able to bring up the soundbar's menu on the television, perform a software update: https://www.sony.co.uk/electronics/support/home-theater-sound-bars-home-theater-systems/ht-mt500/downloads/00014949

5) Additionally, you can also perform a Factory Reset:
- Press on the 'Home' button to bring up the 'Home' menu.
- Go to 'Setup'.
- Select 'Resetting'.
- Select 'Reset to Factory Default Settings'.

6) Try changing the audio settings on your television to 'PCM' eliminate any out of sync sound.

If the issue persists after trying the above, please visit the following link to locate the nearest Sony authorized service center to you:
https://locator.sony/en_GB/servicecenters

Visit the following link to read about your warranty:
http://services.sony.co.uk/support/en/warranty

Thank you for your inquiry, If you have any further questions, please feel free to reply to this e-mail.

Yours Sincerely,
Sherif

SONY SUPPORT TEAM
http://www.sony.co.uk/support/en

Re: Soundbar HT-MT500

s76v6qn321 — Fri, 23 Mar 2018 14:30:58 GMT

Mine is exactly the same, have tried everything, did u find a fix?

Re: Soundbar HT-MT500

s76v6qn321 — Fri, 23 Mar 2018 14:32:04 GMT

I’m getting exactly the same, no menu, have tried everything

Re: Soundbar HT-MT500

TheChiefTrout — Fri, 23 Mar 2018 14:48:46 GMT

Is your soundbar still under warranty?

I packed mine up and returned it to the shop where I bought it from (Currys PC World). They arranged for it to be sent for repair. When I dropped it off they said to allow up to 28 days, after 30 days I had not heard from them and was unable to track the repair though the online KnowHow link so sent a "tweet" to their customer service.

This is a summary of their replies, along with a thousand apologies:

"I have been in contact with the repair agent handling your repair. They have advised that they are awaiting parts for the appliance and expect these within 5 working days."

"I understand your frustration and apologise for the delay. As the repair has now exceeded 28 days you are entitled to a replacement and therefore I would advise you to visit the store with your docket and proof of purchase to arrange this. My apologies for the inconvenience caused."

The actual store was about as much use as chicken wire for holding back flood water! As there was no new replacement in the store I got a full refund and am now looking for another Soundbar. Seems like the HT-MT500 may be discontinued as there are very very few to be bought! A shame as the length of the bar was ideal for my needs.

I recommend that you return it to the store from where you bought it.

Re: Soundbar HT-MT500

s76v6qn321 — Sat, 24 Mar 2018 15:28:43 GMT

Hi, I’ve just packed mine up and took it back to curry’s, we’ll see how long mine takes

Re: Soundbar HT-MT500

dblanc42 — Sun, 25 Mar 2018 06:06:46 GMT

Same story here. Ended up having to take it into a Sony repair centre 1hour away 🙁

The better part of it though , is that they did manage to fix it, it required a new PCB /motherboard.

Repair took 5 days and I paid £15 for them to return it, as I could not get to the Sony centre week days only, 9 to 5...not great service to be honest.

I am happy it is now fixed, and working as well as before... Let's hope it lasts...

Re: Soundbar HT-MT500

dblanc42 — Sun, 04 Nov 2018 09:01:05 GMT

Well, the repair did not last long... Same symptoms are back. 6 months after the repair.

Will contact Sony directly and if no luck, John Lewis for a discussion on what to do next.

So disappointed, as I really like the setup 😔

Re: Soundbar HT-MT500

TheChiefTrout — Tue, 06 Nov 2018 16:54:00 GMT

Same the repair did not last.

After my experiance I went for an LG - SJ7 2.1 Wireless Sound Bar - it was so simple to set up, great sound, size exactly what I was after. Haven't had any problems at all with it 🙂

Re: Soundbar HT-MT500

s76v6qn321 — Tue, 06 Nov 2018 17:37:23 GMT

Hi I gave up with mine and got a different model

Sent from my iPhone