topic Re: BDP-S185 freezing when BBC iplayer is selected in Home Cinema, Projectors & Players

BDP-S185 freezing when BBC iplayer is selected

RadiantDuck88 — Sun, 08 Jul 2012 17:15:19 GMT

Hi all,

sorry if this is mentioned elsewhere but I couldn't find it anywhere.

I recently bought a BDP-S185 in February 2012 with the attraction of BBC iplayer and lovefilm etc. And its been doing it's job wonderfully until yesterday. I hhave just got back from a two week trip and when i tried to watch iplayer it's caused my Blu-ray player to freeze on the 'wallpaper' (normal blue line bckground thing, but without the menus).

It wont respond and after quite a while will just turn itself off. Everything else works, and I've tried turning it off at the wall and trying again, a factory reset (though I think thats only regarding the settings) and the firmware is up-to-date.

Has anyone else had a similar issue and if so, how did you resolve it?

Many thanks

Re: BDP-S185 freezing when BBC iplayer is selected

Catmambo — Sun, 08 Jul 2012 22:59:17 GMT

Very strange, haven't come acorss this. Is it just with iPlayer or with other services as well? You are comfortably under warranty so maybe take a few snaps of the problem and contact your local service centre who can hopefully sort it out.

Thanks

Re: BDP-S185 freezing when BBC iplayer is selected

RadiantDuck88 — Mon, 09 Jul 2012 13:13:44 GMT

All other services work just fine, its just iplayer. Will give it a couple of days to see if it sorts itself out and then I'll contact the service centre. Thanks!

Re: BDP-S185 freezing when BBC iplayer is selected

who10uk — Thu, 12 Jul 2012 12:56:24 GMT

I Cannot Play any BBCi Content on Sony BluRay BDVE380

Most programmes report error 'Not Currently Available'. Those that are available freeze up box when selecting before the programme starts.

This has a wired connection to Sky Broadband router - IP 192.168.*.* I have updated Firmware and done a full reset as suggested by Sony but problem persists.

I can play ALL other On Demand content without issues - eg Demand 5, Sky News, Eurosport.

I can access Internet pages via the Internet Browser on the player.

Where Play button appears and selected, programme doesn't load - player becomes unresponsive and requires powerdown.

Most programmes Play button doesn't appear - error message appears 'Unfortunately this Programme is not Currently Available. BBC iPlayer was Unable to Connect to a Required Server. Please Check Your Network Connection & Try Again'

Player can access all other Network content and I have rebooted both BluRay and broadband router.

Broadband is Sky - details are IP 192.168.*.*, Subnet 255.255.255.0, Gateway 192.168.*.*, Primary DNS 192.168.*.*, Proxy Server Not Used

I have raised this with Sky and BBC iPlayer teams as well as Sony but no-one seems to be able to help.

Doubt it's the Broadband as I can use all other services and BBCi Player is fine on my laptop!

Re: BDP-S185 freezing when BBC iplayer is selected

sparty29 — Fri, 13 Jul 2012 21:22:37 GMT

I am having the exact same problem as this as well.

I got my BDP-S185 yesterday and tried it out and all the other network video apps work apart from BBC iplayer. I just have to click on the iplayer and i get the screen with the blue line going across it and it just freeze's then I have to turn it off. The firmware is up to date too.

Does anyone have a answer on how to fix this or is there anyone from Sony who can confirm this is being looked into as this does not seem to be a one off problem?

Any help on this issue would be greatly appreciated.

Thanks

Re: BDP-S185 freezing when BBC iplayer is selected

Brian.Culver — Sat, 14 Jul 2012 18:48:17 GMT

I am having exactly the same issue having also bought in February. I would appreciate anything you have found out and ideally a resoluion as it is the only reason I bought the DVD. Thanks

Re: BDP-S185 freezing when BBC iplayer is selected

MrMoMan — Mon, 16 Jul 2012 21:39:38 GMT

Yes. I am having exactly the same problem as RadiantDuck88. Works fine with Eurosport etc, just won't work with iplayer. Only started doing this yesterday, after only having it set up for one day when it was working fine with all the Internet content.

Certainly seems it is not a one off problem.

Re: BDP-S185 freezing when BBC iplayer is selected

MrMoMan — Mon, 16 Jul 2012 21:45:31 GMT

I am using Tiscali.

When it happens the unit won't respond except it will switch off but won't then switch on again. I have to unplug and replug the unit.

Re: BDP-S185 freezing when BBC iplayer is selected

Catmambo — Tue, 17 Jul 2012 12:51:40 GMT

Just as an update, the issue is being looked at by our engineering teams right now as obviously this is an incredibly popular Blu-ray player. I'll update the thread as soon as I have any more news - apologies for any inconvenience.

Thanks

Re: BDP-S185 freezing when BBC iplayer is selected

MrMoMan — Sun, 29 Jul 2012 17:36:52 GMT

Still working. When will it be fixed or should I just get a refund? Looking around it doesn't appear to be a new problem.

Thanks

Re: BDP-S185 freezing when BBC iplayer is selected

RadiantDuck88 — Mon, 30 Jul 2012 16:21:27 GMT

I got mine working again, i completely disconnected it from everything, left it a while, plugged it back in, tried to update firmware, did a factory reset twice and it worked! A bit slow to start up but it didnt crash this time. I'm going to keep an eye on it though and it starts to freeze again I'll let you all know. Hope this helps

Re: BDP-S185 freezing when BBC iplayer is selected

flipflop100 — Tue, 31 Jul 2012 11:03:31 GMT

is it still ok for you then? Mine is not working despite resets - no answer from Sony tech support either...

Re: BDP-S185 freezing when BBC iplayer is selected

lgb2000 — Fri, 17 Aug 2012 10:44:32 GMT

I have a brand new Sony BDP-S185 out of the box, latest firmware pre-installed and I am experiencing exactly the same issue (select iPlayer, then freezes showing the Sony blue line wallpaper). The box requires a full power cycle to return to normal operation. I logged a ticket with Sony telephone support and was told that the problem is widespread and known about, believed to be an issue with network servers and engineers are working on it.

Considering this has been ongoing for the OP since 8th July, I am surprised it has not been fixed yet. Would anyone from Sony care to comment on a timescale for a fix, more detail of the fault? I love the features of the player and spent ages picking a new Blu-Ray player but as I will use iPlayer as much as BD this is dead in the water at the moment and considering a return within my 7 day window!

Re: BDP-S185 freezing when BBC iplayer is selected

Martin-Liverpool — Thu, 23 Aug 2012 19:50:27 GMT

Yes, same here too. All good except BBC I-player which freezes everything.

It's been over a month since the original post too.

Re: BDP-S185 freezing when BBC iplayer is selected

Catmambo — Sun, 26 Aug 2012 11:44:39 GMT

Still being looked at - engineers couldn't replicate the problem from their side as it seems quite intermittant, but there seems to be a fair few people with similar issues but via different devices, so its hard to try and understand what the trigger for this is.

We'll raise with the BBC also and see if they are aware of any changes from their side.

Thanks

Re: BDP-S185 freezing when BBC iplayer is selected

sadlersmead — Thu, 30 Aug 2012 16:03:47 GMT

I bought the same Blu Ray player for the same reason - to watch BBC iPlayer.

I also have the same problem. I have loaded the latest update but iPlayer is the only thing that is not working!

When you click on Iplayer it tries to load but comes up with a blank screen.

If you look carefully you can see a URL near the top in blue type that says:

http://www.bbc.co.uk/iplayer/?avkb=mc,b:27

I cannot get this to work

Can anybody help?

Paul

Re: BDP-S185 freezing when BBC iplayer is selected

huxley123 — Thu, 30 Aug 2012 17:03:57 GMT

My Bravia TV has started doing this today - other internet services on it work fine but when I select iPlayer I get a white screen with an error message.

I haven't tried a full reboot yet - is there an easier way to do this than unplugging it? (plug is a pig to get at).

Re: BDP-S185 freezing when BBC iplayer is selected

lgb2000 — Thu, 30 Aug 2012 17:07:27 GMT

Out of interest - are we all using TalkTalk as an ISP? It might help because TT have apparently been experiencing some network issues with iPlayer.

Re: BDP-S185 freezing when BBC iplayer is selected

ayeayeaye — Thu, 30 Aug 2012 17:23:28 GMT

I'm on VirginMedia broadband and have same problem...so porb is with Sony I think.

Re: BDP-S185 freezing when BBC iplayer is selected

lgb2000 — Thu, 30 Aug 2012 18:45:23 GMT

That's good to know. I have a support log for the problem so hopefully we will get a resolution but it's certainly very slow response time from Sony engineers - never had this problem with any other manufacturer!