topic Re: BDP-S7200's serious problem with 3D in Home Cinema, Projectors & Players

BDP-S7200's serious problem with 3D

robegian — Wed, 17 Feb 2016 23:00:46 GMT

Weird problem with my BDP-S7200: after having played James Cameron's "Avatar" 3D blu-ray (first 3D BD ever played), during the normal use with standard (not 3D) BD, but also with DVD, CD etc., the device randomly switches the TV's resolution to 2880x1080 60Hz and back to 1920x1080 24Hz, or better it tries to do the former, because the TV is just Full HD (1920x1080) and doesn't support 2880x1080.

Later I tried several other 3D blu-ray discs and they don't even play: the TV (a Sony KDL-50W808C) shows a black screen with "1080p 3D" printed on the upper left corner, then the writing disappears and a new one appears: "2880x2205 24Hz". Then total black, "1080p 3D", total black, "2880x2205 24Hz", and so on, indefinitely (the movie never starts).

Any idea about how to get rid of this situation?

By the way, I disabled 4K support in the BD player.

P.S. How do I perform a hard reset or something (just resetting the unit via its menu doesn't help)?

Re: BDP-S7200's serious problem with 3D

Anonymous — Wed, 17 Feb 2016 23:36:35 GMT

Hi there

Oh boy, that is one really weird problem you have there. I guess we have to start with the usual troubleshooting steps first. Please dont be offended, but are the 3D blurays you are playing - are the legit discs?

Change the HDMI cable that connects the S7200 to the TV - at least for a test.
Ensure that both the TV and bluray player has the latest firmware updates installed
Factory reset thd TV
Factory reset the bluray player (i know you have done it before) i dont know off a hard reset, but should be the same via the menus anyhow.
Test

Lets take it from their anyhow

Cheers

Re: BDP-S7200's serious problem with 3D

robegian — Thu, 18 Feb 2016 10:08:00 GMT

Thanks for the reply.

All the blu-ray discs I tried to play are regularly bought — more precisely, I bought a carefully chosen selection replacing the same standard 2D titles I already have just to enjoy 3D plays (namely: Avatar, Titanic, Gravity, Jupiter Ascending, Hugo Cabret, Guardians Of The Galaxy), and I already had a handful of them (Dredd, Planes, Oceans, IMAX Hubble).

1) Yesterday I ordered new cables on Amazon (http://www.amazon.co.uk/AmazonBasics-High-Speed-HDMI-Cable-Standard/dp/B014I8SSD0 ), today they should be here to test. By the way, the BDP-S7200's HDMI cable feeds a Yamaha RX-V777 AV receiver, and from this to the TV (via HDMI). The cables used until today are these: http://www.amazon.co.uk/AmazonBasics-High-Speed-Supports-Ethernet-Return/dp/B00NH12LCY

2) Both devices sport the latest firmware.

3) OK, that I didn't try: after I try the new cables, I'll reset the TV too, although it'll be a PITA (Android TV!).

4) I've reset the BD player from the menu (I even tried a downgrade — and consequent upgrade — of the firmware) but it's likely there is a most radical way to reset it.

Re: BDP-S7200's serious problem with 3D

rooobb — Thu, 18 Feb 2016 10:28:13 GMT

Just a doubt: which resolution for the TV you set on the BD: if I remember well you can choose auto or set a fixed one: if you have a fullhd and set the output to fullhd only, it should not even try to switch to 4k.....

Re: BDP-S7200's serious problem with 3D

robegian — Thu, 18 Feb 2016 11:50:23 GMT

I tried both "Auto" and "1080p", but the problem was persisting, so eventually I left "Auto".

Re: BDP-S7200's serious problem with 3D

robegian — Thu, 18 Feb 2016 14:03:05 GMT

I add two pics showing the aforementioned writings on the screen.

Re: BDP-S7200's serious problem with 3D

robegian — Thu, 18 Feb 2016 14:15:55 GMT

I add a video too — sorry for the quality, anyway is just to show the timings of what appears on the screen.

Re: BDP-S7200's serious problem with 3D

rooobb — Thu, 18 Feb 2016 15:19:51 GMT

very strange... seems faulty...

may you try switchin off the 3d autodetection on tv and start it manually via action menu? keep aldo the output fixed to 1080p on the bdp. may you also doublecheck the other setting you made regarding the tv information on the bdp?

Re: BDP-S7200's serious problem with 3D

Anonymous — Thu, 18 Feb 2016 16:40:21 GMT

Hi there

Thanks for posting additional information. Again, back down to troubleshooting - bring it all down to the simplest element.

Can you unplug everything from the TV - this includes all devices and av receiver etc. Plug only the BDP-S7200 directly to the tv. Even unplug the aerial cable. Test.

If this still fails, then its either the bluray, tv or HDMI (which you are set to replace anyhow).

If it works, connect aerial cable and test. Then slowly connect each device one at a time, testing at each stage. Lastly, connect bluray player to the av reciever and test.

Doing it this way, should determine where the conflict or issue lies.

Cheers

Re: BDP-S7200's serious problem with 3D

robegian — Fri, 19 Feb 2016 11:09:25 GMT

Thanks for your interest. I replaced the HDMI cables (no effects whatsoever) and I'm still in the process of trying to understand what's going wrong (I did more or less what suggested by Quinnicus, by the way — I'm old enough to have vivid memories of SCSI voodoo, and HDMI chains remind me SCSI chains sometimes).

It's likely it's some issue with the AV receiver though, because when I connected the BD player directly to the TV, 3D playing worked flawlessly. The thing is, it worked flawlessly also when later I tried connecting again the BD player to the AV receiver (and the AV receiver to the TV)... but just for a couple of hours — then those problems arose again.

Since my try with the direct connection to the TV lasted for less than a hour, I am still not sure if it actually works (the connection through the AV receiver didn't show any problem for about two hours).

I'll keep you informed.

P.S. This is a scheme showing the connections of my AV receiver (Yamaha RX-V777):
https://www.dropbox.com/s/d632wyah6y104jd/ConnessioniRX-V777.pdf

Re: BDP-S7200's serious problem with 3D

robegian — Fri, 19 Feb 2016 07:16:19 GMT

I still have to check if the BD player connected directly to the TV works regularly even after hours of use, but in the meantime I found a thread (in German) speaking exactly of the same problem:

http://www.hifi-forum.de/viewthread-276-5797.html

That guy sent the AV receiver to service, where its processor was re-initialized and then the device behave normally. If I want smooth 3D playing back, it's likely I'll have to do the same.

Re: BDP-S7200's serious problem with 3D

robegian — Fri, 19 Feb 2016 11:12:38 GMT

... and finally I think I nailed it down: it's the HDMI1 port of the AV receiver.

I connected the BD player to the HDMI5 port of the AVR and all worked beautifully. Then I connected it back to the HDMI1 port: all the problems showed up in flying colours (mostly black, actually). Connected again to the HDMI5 port: no problems at all. I'll monitor the situation to check if it's stable.

In any case, I think it's advisable to send the AVR to service repair — and eventually, looks like the BDP-S7200 has nothing to do with this little mess.

Re: BDP-S7200's serious problem with 3D

Anonymous — Fri, 19 Feb 2016 12:20:06 GMT

Excellent! Glad you managed to crack this puzzle

Also, the diagram you drew is very good too. And yes, i also remember those 'scuzzy chains'

Have fun.

Re: BDP-S7200's serious problem with 3D

robegian — Sat, 20 Feb 2016 09:10:25 GMT

STOP PRESS!

I thought I had discovered the culprit (AVR's HDMI1 port), instead those problems began again after a couple of hours on port HDMI5 too. It was like HDMI ports were dying on me. A nightmare!

BUT... after quite a long series of tries, I finally tracked down the source of all these problems, which in fact is from BDP-S7200's side: just setting HDMI Deep Colour Output to OFF (originally it was set to Auto) made all problems disappear, on all HDMI ports. At least for now! Let's hope this is the Final Solution — I'll keep you informed 🙂

Re: BDP-S7200's serious problem with 3D

robegian — Mon, 22 Feb 2016 17:01:29 GMT

I tried enabling Deep Colour again, but not in "Auto" mode, rather in the 10bit fixed mode, and until now the whole setup still works well. By the way, I tried "Auto" again just for curiosity and it's confirmed this messes all up like it did before.

Also, in the AVR, I have been suggested to set the MON.CHK parameter to SKIP, although this didn't seem to affect anything (in good nor in bad). Disabling or enabling CEC (Bravia Sync in the Sonys) didn't seem to have good nor bad effects on the performance as well — although I've been strongly suggested to disable it on all devices (presently it's disabled).

P.S. The AVR's VIDEO MODE was always set to DIRECT.

P.P.S. I've also been suggested to avoid to set YCbCr/RGB to "Auto", and instead to make it match the AVR's setting.

Re: BDP-S7200's serious problem with 3D

robegian — Sat, 20 Feb 2016 15:20:43 GMT

Some further updates.

In the BDP-S7200:

If I keep HDMI Deep Colour Output set to OFF, all is functioning properly, with snappy performance (with CEC enabled or disabled, it doesn't matter).

If I set HDMI Deep Colour Output to 10bit, the setup is working only with CEC disabled on all devices. Transition to 3D is somehow struggling a bit at the beginning — then the playing goes on smoothly.

If I set HDMI Deep Colour Output to 12bit or 16bit, provided CEC is disabled, things work well for a while but eventually problems arise.

If I enable CEC while HDMI Deep Colour Output is 10, 12 or 16bit (that is, anything but OFF), heavy problems arise.

All this was NOT happening before I played my first 3D blu-ray on the BDP-S7200 — that is, 2D movies played smoothly regardless of all these settings. Perhaps playing the 3D BD «triggered» some obscure parameter in my setup, or perhaps some subtle failure has happened in the AVR in that occasion, so probably it's still advisable to send the AVR to service.

Re: BDP-S7200's serious problem with 3D

Anonymous — Sat, 20 Feb 2016 19:23:59 GMT

Just confirming if you are still experiencing NO issues when the bluray player is directly connected to the TV?

Either way, it does seem really odd that you are getting these issues, even directly through a third party av reciever.

Re: BDP-S7200's serious problem with 3D

robegian — Sun, 21 Feb 2016 09:56:00 GMT

If the BD player is connected directly to the TV, there are no problems at all, regardless of the setting (Deep Colour, CEC, etc.).

Actually I'm considering to set the connections that way even in the case the AVR is fixed.

Re: BDP-S7200's serious problem with 3D

robegian — Wed, 02 Mar 2016 10:38:34 GMT

Since the BDP-S7200's SBM (Super Bit Map) option works best when you have Deep Colour active (at least this is what I remember to have read somewhere), I tried some further configurations (actually, all possible configurations). One works and seems particularly interesting: setting YCbCr to 4:2:2 allowed setting HDMI Deep Colour Output to Auto with no problems (regardless of CEC settings). Either 3D or 2D blu-ray discs play regularly.

P.S. A similar problem was fixed this way (these problems are more frequent than I thought):
http://www.avsforum.com/forum/149-blu-ray-players/1444599-resolving-black-flickering-screen-new-bluray-players.html

Re: BDP-S7200's serious problem with 3D

AndrewCarpenter — Wed, 24 Feb 2016 12:00:36 GMT

Hi, a 7200 owner here, not had any issues with mine at all, apart from today I came home and it didn't turn on or anything, but I unplugged it and plugged it back in and it's now all working as it should, not sure why it did that....