topic ITV Hub in Other TVs

ITV Hub

comason94 — Thu, 09 Jan 2020 21:42:20 GMT

Trying to play a programme on itv Hub but it stops during the first set of adverts. Cross-checked by using my computer and the programme plays normally.

Re: ITV Hub

Sean_Mc — Fri, 10 Jan 2020 11:50:18 GMT

Hi there,

Welcome to the Sony Community.

So I can try to help, can you let me know the full model number of your TV?

Best wishes,

Sean

Re: ITV Hub

b756turner — Fri, 10 Jan 2020 17:24:01 GMT

I have recently bought a 43wf663 tv and I have had the same problem with itv hub hanging after adverts. On trying it again and using resume I get a different set of adverts and then it hangs again.

Re: ITV Hub

comason94 — Fri, 10 Jan 2020 18:15:03 GMT

Hi b756turner

Yes, that is exactly the problem I’m getting.

Sent from my iPhone

Re: ITV Hub

Algee63 — Fri, 10 Jan 2020 20:14:26 GMT

I have a KD43XE70003BU tv. The same problem is happening today on this tv, but not just on the ITV hub app. It also happens on both the Channel 4 catch-up app and the Channel 5 catch-up app on the tv.

I did a "Refresh Internet content", still the same.

Phoned Sony who got me to do a factory reset but problem still there. Couldn't spend more time today with them and they will ring me back Tuesday. I will post update if they can solve problem, unless someone comes up with the answer before then.

Re: ITV Hub

Wellington18 — Sun, 12 Jan 2020 07:16:23 GMT

I too have exactly the same problems, it only happens on the itv hub.

My Sony tv is model KDL-40WE663

Re: ITV Hub

Algee63 — Sun, 12 Jan 2020 16:12:50 GMT

After factory reset and "Refreshing internet content" 2 days ago, I only checked ITV hub to see if that was working and because it wasn't I assumed that Ch4 and Ch5 catchups were still faulty as well. However, I have just checked All4 and My5 and these now appear to be ok. So this puts me in the same situation as the rest of you, just ITV hub faulty. (Checking if this problem is still there makes you realise how many ads we are forced to watch)!

Re: ITV Hub

SonyGadget — Mon, 13 Jan 2020 11:35:54 GMT

This is probably not very scientific but I have tried

Factory reset
ITV Hub Reset (it's in the About)
Manually setting all the router for the internet
Remote control power reset

None of those worked.

This one has but do not ask me how :

I watched a programme or forward it until the first ad break

After 2 ads, you get the black pause as though it has crashed.

I left it on the black screen for about 50 minutes, i went to do some shopping.

When I returned, it was still black so about to give up, I accidentally pressed the rewind button which normally does not work when an ad break is on, and it started to show the rewind logo on-screen.

The programme I watched crashed and reset itself back to the start.

I forwarded it to the ad break and it worked, the programme continued after the ad break.

Re: ITV Hub

Algee63 — Mon, 13 Jan 2020 15:22:02 GMT

Hi SonyGadget,

Well done and what perseverance!

As a matter of interest, have you tried viewing another programme since your post and did that work ok? If the answer is yes could you please post an update and I will let Sony know when they ring me tomorrow (hopefully). It would be handy to have your tv model no. so I can quote this to them also, if you don't mind.

For info. I have also mentioned this problem to itvhubhelp and asked if they can shed any light on what's happening. Hopefully they will contact me soon.

Re: ITV Hub

jomerri60 — Tue, 14 Jan 2020 22:29:10 GMT

I have just used ITV hub and managed to get passed the first ad break. Does this mean the problem is now fixed.

Re: ITV Hub

Algee63 — Wed, 15 Jan 2020 00:44:13 GMT

To all with the ITV hub problem.

comason94 who was first to log this problem has posted that ITV are investigating.

His post is on another page which was set up by another person reporting the fault . It would appear that

different pages are being created for the same fault.

Re: ITV Hub

comason94 — Wed, 15 Jan 2020 08:30:03 GMT

Not in my case as it repeated the problem at the second one. ITV have acknowledged the problem with their app and are now trying to sort it. They have had other complaints.

Sent from my iPhone

Re: ITV Hub

MrsEmm53 — Thu, 16 Jan 2020 00:42:47 GMT

Exactly same problem...same model.

Re: ITV Hub

comason94 — Thu, 16 Jan 2020 10:47:03 GMT

Thanks MrsEmm53

As I said in previous posts, ITV have accepted there is a problem and I suggest that you contact them in order to encourage their efforts to fix it. It will help to keep them focussed.

Sent from my iPhone

Re: ITV Hub

comason94 — Tue, 04 Feb 2020 14:26:30 GMT

ITV have just said:

"We were aware of an issue occurring on Sony Freeview Play TVs crashing at the adverts.

Our technical team have advised that this issue occurring on Freeview Play TVs should now be resolved.

Let us know if you are still running into issues."

I intend to check later but if someone wishes to do so earlier and post a reply here, that will be fine by me.

Re: ITV Hub

johniew14 — Fri, 24 Apr 2020 09:41:49 GMT

My Sony tv is pretty perfect but I still cannot view live tv on the ITV hub my model number

Sony 43WD756BU any tips would be much appreciated. Thanks Johnie

Re: ITV Hub

comason94 — Fri, 24 Apr 2020 10:09:43 GMT

Hi johniew14

To view ITV live your TV needs to be a TV with an android operating system. Certain smaller models are not android and cannot transmit live ITV although they will do BBC live since that operates via BBC iPlayer. My 32 inch Sony does not have android but my 65 inch does. So you need to check your operating system first, and, if yours is android, then you may to download a newer version of the app and address your concerns to ITV since the app is not a Sony product.

Kind regards

--------------------------------------------------------------------------------
The information contained in this email is confidential and may be privileged. If the reader is not the intended recipient or the agent thereof, you are hereby notified that any dissemination, distribution or copying of this email is strictly prohibited. If you have received this email in error, please notify us immediately and delete the original email. Thank you.

Re: ITV Hub

johniew14 — Fri, 24 Apr 2020 16:41:43 GMT

Hi Comason94

Thank you I am now looking into the operating system I believe it is Opera as there is no mention of

android ,and my tv remote is not like the type displayed for android models.

Thank you for looking into this for me.

Best Wishes

Johniew14

Re: ITV Hub

SylvieOrp — Fri, 09 Oct 2020 16:21:37 GMT

Since retuning the telly to accommodate Sky Arts I now have a problem with catchup. I can find the station in the apps; I can find the programme I want to see; but when I press 'play' I just get a black screen. (iPlayer has never worked; I either get a circle going round or a message saying it's too 'heavy', so I gave up with that long ago.)

Re: ITV Hub

SylvieOrp — Fri, 09 Oct 2020 16:24:21 GMT

Model Sony Kd132we613