topic Re: YouTube Not Loading KDL-42W674A in Other TVs

YouTube Not Loading KDL-42W674A

jeretc — Mon, 02 Apr 2018 14:03:09 GMT

Hi my Sony Bravia TV "KDL-42W674A" has problems loading Youtube, it stopped working since yesterday. Any solutions available?

I have done Network & Content update and also firmware is latest nothing to update.

Thank you.

Re: YouTube Not Loading KDL-42W674A

nebusni0k-da — Mon, 02 Apr 2018 16:27:26 GMT

Try to make factory restore under System settings>General Set-up>Factory settings. Mine Bravia KDL-42W655A was freezing in Youtube logo while loading app. After factory reset, Youtube works fine. Remember, that after reset you will loose all custom display, audio settings, saved channels, their sorting and etc... So you will have to set them again.

Re: YouTube Not Loading KDL-42W674A

ffotog — Mon, 02 Apr 2018 16:51:08 GMT

It's not a problem with the Sony Bravia. Today my Bravia, iMac, MacBook, Dell and HP PCs are all showing the same fault when trying to load YouTube, the iMac less than five minutes ago; and in case any YouTube groupy is getting hot under the collar, I have seperate broadband connections for TV, Mac and PC connections...... so it ain't the router!

Re: YouTube Not Loading KDL-42W674A

hazeldawn — Mon, 02 Apr 2018 19:22:16 GMT

I have had a problem with You Tube and been unable to watch the digital channels on my KDL-48WD653

TV, normally I use a youview box from BT so I don't know how long the problems have been there. You Tube on my laptop has been ok. I followed the online procedure for a factory reset and both problems have resolved.

Re: YouTube Not Loading KDL-42W674A

Pascale_F — Mon, 02 Apr 2018 19:29:59 GMT

Hi everyone,

Sony have been investigating an issue with YouTube and you can check this link for all the updates.

Thanks,

Pascale_F

Re: YouTube Not Loading KDL-42W674A

jjtee45 — Wed, 04 Apr 2018 11:46:00 GMT

Solution

https://community.sony.co.uk/t5/other-tvs/youtube-solution/m-p/2450365#M50049

Re: YouTube Not Loading KDL-42W674A

jeretc — Wed, 04 Apr 2018 15:44:38 GMT

Thanks that worked! Hopefully i don't need to do this again.

Re: YouTube Not Loading KDL-42W674A

Olaibra — Fri, 21 Sep 2018 12:24:12 GMT

Oh, my God this works like magic. I couldn't watch Youtube since yesterday and today I googled how to solve the problem and followed the instructions by going on the settings on my TV and voila! it works! 😀 thank you very much 👏👏🙏

Re: YouTube Not Loading KDL-42W674A

KiranRathod — Sun, 23 Sep 2018 14:49:11 GMT

I am experiencing the same problem on my KDL-42W705B. Factory restting solves it BUT SO FAR I HAVE HAD TO DO IT 3 TIMES IN 4 DAYS. THAT CANNOT BE A 'SOLUTION'

Re: YouTube Not Loading KDL-42W674A

agirebox81 — Mon, 24 Sep 2018 08:29:38 GMT

I did everything what people here suggested . you tube start working but only for 1 day . next day it's was again freez and not working . I don't now what to do . I can't do a factory restore every day I think that will be not good for a tv I think any different digestion.

thanks Agnieszka

Re: YouTube Not Loading KDL-42W674A

Mikhey22 — Mon, 24 Sep 2018 14:11:45 GMT

The same issue with SONY KDL32W705C. Every turning on my TV i need to do the factory reset and/or clearing the cookies.

Re: YouTube Not Loading KDL-42W674A

vsonyy — Mon, 24 Sep 2018 16:26:25 GMT

The same issue with SONY KDL50W815B. Every day turning on my TV i need to do the factory reset so that YOUTUBE can work. This is not a solution.Is anybody from Sony team can reply to this issue

Re: YouTube Not Loading KDL-42W674A

Olaibra — Mon, 24 Sep 2018 17:11:07 GMT

Oh, my God that’s awful, I won’t want this to happen to me too so can Sony
pls reply on how to fix this problem if it repeat itself cos am thinking
too that it would not be good for the tv. Having said that tho, it nearly
happened to me the next day too but I just quickly switched the tv off from
the main and put it back on then it started to work, so yes, Sony we will
like to have your view on this please. Thank you.

Re: YouTube Not Loading KDL-42W674A

PK_baska — Mon, 24 Sep 2018 20:17:36 GMT

For KDL-55W805B solution works, Thank you:-)

Re: YouTube Not Loading KDL-42W674A

agirebox81 — Tue, 25 Sep 2018 10:36:07 GMT

I definitly try doing that have a great day
many thanks Agnieszka

Sent from Samsung Mobile on O2

Re: YouTube Not Loading KDL-42W674A

johnjones — Fri, 28 Sep 2018 08:41:12 GMT

I've done the re-set twice already. The first worked for a few days, the second a few hours. My solution. Buy an Amazon firestick and access You Tube through that. £40 but if like me you watch a lot on YT then its worth it and it saves constantly resetting tour TV. You also get the ITV and C4 apps which you don't on the Bravia.

Re: YouTube Not Loading KDL-42W674A

Makox11 — Wed, 03 Oct 2018 06:44:46 GMT

Hey folks, i had the same Problem with an Kdl50 815b. I tried to delete cookies but YT freezed everytime i restarted it. Now i found a solution that works for me. It you are in YT and you want to watch TV dont press "return". Instead of doing so just on/off with your remote. I guess the Probleme is if you press the return button to go back to TV mode something happens that makes YouTube freeze. Since i do that it works fine for me, no need to delete cookies anymore.

Re: YouTube Not Loading KDL-42W674A

amegali — Sun, 21 Apr 2019 00:35:00 GMT

The main concern for me, I believe, is the fact that Sony did not have an adequate process to warn the users about this issue ahead of time. Even worst, It appears to me that Sony itself was not aware of the issue.

it is important for systems of this nature to be able to send update to users. If Sony in fact, did not have a process to anticipate the issue; the main thing that worries, is that Sony did not have a process to warn users after the issue happened. Which makes me think that Sony did not have a process for this to begin with.

Re: YouTube Not Loading KDL-42W674A

DrBrady — Sat, 03 Oct 2020 13:22:54 GMT

I had a problem like this (Netflix worked fine, but most other streaming apps including YouTube and iPlayer failed to start properly) and started to follow the steps from this thread, but stopped short of a full reset or removing my personal account data. I was about to check the firmware version and realised that the TV's time and date were incorrect (by months) .

I realised that we had disconnected the TV aerial a few weeks back and as we had a power-cut a few days ago, the TV had resorted to the default time as it couldn't pick up the correct time from the broadcast signal.

So, either changing the time settings to use the network (internet) or reconnecting the TV aerial allowed the TV to pick up the right time and solved the problem for me.