topic Re: Wireless device on TV not accessible in Other TVs

Wireless device on TV not accessible

rayhow — Fri, 16 Sep 2016 09:08:46 GMT

My two-month-old KDL-32WD756 TV suddenly lost contact with the home wireless network. No settings had been changed, and the router is still communicating with other devices. A check on the network status, after searching, gives the following error report:

Wireless device on TV: Not accessible

Local access: Failed

Internet access: Failed

Does the first line of this report suggest a fault with the TV?

Rif.: Wireless device on TV not accessible

Marino.Manolo — Fri, 16 Sep 2016 09:24:23 GMT

Settings > System Settings > Set-up > Network > Built-in Wi-Fi? Is [On] or [Off]?

If Wireless is "On"... Try a Reset (anyway, try also a Router Reset): Settings > System Settings > Customer Support > Factory Settings*

* Resets all settings to factory settings. After completing this process, the initial set-up screen is displayed. Note: Be sure not to turn the TV off during this period (it takes about 30 seconds) or press any buttons.

Manolo

Rif.: Wireless device on TV not accessible

rayhow — Sun, 18 Sep 2016 18:32:32 GMT

Dear Manolo

Many thanks indeed for your prompt and very helpful advice. In the end it was not needed because the problem cured itself. Two days after reporting the fault, the network status suddenly changed from 'Wireless device on TV: Not accessible' to 'Wireless device on TV: Found'. No parameters or settings had been changed, so the cause will forever remain a mystery. Let's hope it doesn't happen again.

Best wishes from Ray.

Rif.: Wireless device on TV not accessible

Marino.Manolo — Sun, 18 Sep 2016 18:37:31 GMT

"Let's hope it doesn't happen again"

Me too...

Manolo

Rif.: Wireless device on TV not accessible

rayhow — Sun, 18 Sep 2016 18:48:33 GMT

Hello again Manolo

It just occurred to me that during this time we had a 20-minute power cut due to bad weather. It seems possible that this caused a re-setting of parameters. The advice might be: if it doesn't work, switch it off at the mains and switch it back on again!!

Ray

Rif.: Wireless device on TV not accessible

Marino.Manolo — Sun, 18 Sep 2016 18:51:49 GMT

All is possible, why not? TV has rebooted... By "bad weather" but has Rebooted...

Manolo

Rif.: Wireless device on TV not accessible

Dermothedub — Sun, 01 Jan 2017 20:34:44 GMT

Any long term fix? Or anything I can do to avoid hitting this again? It was really annoying to have to go through the factory reset and I hope I do not have to do it again!

Rif.: Wireless device on TV not accessible

Anonymous — Mon, 02 Jan 2017 21:23:54 GMT

Hi there

Could a simple reboot of TV work instead of factory reset? If it happens again, switching the TV off from the wall for 2 minutes and try again.

Cheers

Re: Wireless device on TV not accessible

gAnEsH1058 — Sat, 10 Mar 2018 05:02:58 GMT

Hi,

I am also facing issue as above one. But after factory reset and switch tv off from main plug did not work for me...Can you please guide me .My TV model is KLV 43W772E..

Re: Wireless device on TV not accessible

payrollmom — Sat, 22 Dec 2018 23:41:06 GMT

Hello Sony,

I too have this same message and we have NetFlix button built into my SONY remote and it no longer works (yes, we continued paying after trial subscription) and we tried re-booting everything (modem, tv, cable box, etc.) and ours still says "not accessible". I was on the phone with Direct TV for an hour and they said they re-booted everything on their end. We have had multiple storms over the months.

Finally, I do not have a Factory Reset button anywhere in my Settings.

Any into will be helpful???

Thanks,

Gina

Re: Wireless device on TV not accessible

Robertventers — Fri, 15 Mar 2019 15:54:22 GMT

Local access failed

Internet access failed can you help

Rif.: Wireless device on TV not accessible

Butters266 — Wed, 18 Dec 2019 14:26:17 GMT

Hello, my tv is having the same issue, but mine will not allow me to turn on the built in Wifi option.

Re: Wireless device on TV switches off

Tintack500 — Tue, 28 Jul 2020 16:30:53 GMT

I've had my KDL 42WF663 for less than 28 days. The wireless device in the TV keeps turning off meaning I can't watch anything that requires an internet connection. If the TV is turned off the connection is always lost and it is difficult to make a reconnection when switching on. The error messages include "wireless device on TV turned off" but it isn't possible to switch it back in settings and "wireless device not accessible". Setting up an internet connection as if starting from initial installation doesn't work even after a reboot of both the TV and router, something which I shouldn't have to repetitively do.. The router signal is strong and this is not the problem.

I've had a Samsung Smart TV that has never let me down and unless a permanent solution can be given I'm going to return this Sony Bravia TV as not being fit for purpose or as advertised. I suspect that it's is a failure of the unit.

I've tried the so called solutions in this message stream and they no longer work.

Do Sony have a permanent fix to this annoying problem or is my solution to request a refund from the retailer and a reinvestment in a TV that I have confidence in?