topic Re: Where can I get a support question answered about the Sony support website please? in Other TVs

Where can I get a support question answered about the Sony support website please?

pjenkins — Sun, 21 Oct 2012 18:48:56 GMT

I can log in on the main www.sony.co.uk site and have registered my product. However, if I navigate to the support section and want to send an email to the support team:

1. The system forces me to log on again (left-hand of Sony website not talking to other parts?)

2). If I try to log on:

a) The system says I must enable cookies (but they ARE enabled!)

b) The system says my login name or password are incorrect (but they are not - I can log into the main Sony site OK)

So I can't log on to send a support email! Why should I have to pay 4p per minute on a phone call to resolve issues with the clunky Sony support site so I can log on?

I am getting the distinct impression that Sony are making it as hard as they possibly can for me to get support.

Any suggestions on how I can contact Sony, other than via a 4p a minute support line to resolve this problem?

Thanks a lot.

Re: Where can I get a support question answered about the Sony support website please?

Convergence — Mon, 22 Oct 2012 09:53:42 GMT

Hi The support section does not use the same details as MySony and the Forum, you will have to register to send a question.

Re: Where can I get a support question answered about the Sony support website please?

Thalamus. — Mon, 22 Oct 2012 12:51:39 GMT

Hi pjenkins,

welcome to Questions & Answers..:smileyhappy:

Unfortunately as you have noticed Sony do not yet have a one log-in covers all registration system, hopefully one day..

As has been mentioned above if you want to contact Sony support for your Bravia then you'll need to click create a new account via the following link - e-Mail Sony Support

Re: Where can I get a support question answered about the Sony support website please?

pjenkins — Mon, 22 Oct 2012 18:16:06 GMT

Hi Convergence,

Thanks for the information. I didn't realise that I'd need to re-register for the support section. On other manufacturer's websites, there is one logon only, which his more user-friendly. I'll makr this topic as answered.

Thanks again.

Re: Where can I get a support question answered about the Sony support website please?

pjenkins — Mon, 22 Oct 2012 18:17:52 GMT

Hi Thalamus (again),

Thanks for the information. I didn't realise that I'd need to re-register for the support section. On other manufacturer's websites, there is one logon only, which his more user-friendly.

Thanks again.

Re: Where can I get a support question answered about the Sony support website please?

Thalamus. — Mon, 22 Oct 2012 21:01:06 GMT

You are welcome..:smileyhappy:

Until recently there was one login for the forum & another for My Sony section, so hopefully one day we will be able to have one log-in which covers all of the Sony Europe sections..