topic Re: VGC-JS1E Sound Off in PCs & Accessories

VGC-JS1E Sound Off

davsmith3551 — Mon, 09 Jul 2012 15:23:34 GMT

My Pc says I have a Realtek HD Audio device. I have installed the most recent driver and yet I am now informed that no Sound Device is installed. Yet it appears on my Devive Manager list. ??

Help.

Re: VGC-JS1E Sound Off

rich912 — Mon, 09 Jul 2012 20:10:29 GMT

Hi davsmith3551,

As far as I can see there are no updated audio drivers available for your model on the Sony Support site so assume that you have installed a non Sony driver.

Drivers released by Sony are often taylored to the OEM device so original manufacturer drivers may not work as expected.

I suggest that you revert to the original driver either by download from Support or a driver rollback in Device Manager.

Rich

Re: VGC-JS1E Sound Off

davsmith3551 — Tue, 10 Jul 2012 13:51:05 GMT

No my Sony is original. The model is VGC-JS1E. Bought in Uk. I see it is not listed on their website. I expect that is a USA site.

Can I risk updating/downloading a driver of one of the others model numbers that are close to my number on their list.?? Surely the model number should be shown on their UK list of models

Dave

Re: VGC-JS1E Sound Off

rich912 — Tue, 10 Jul 2012 14:10:38 GMT

Hi Dave,

Your model is listed on the UK site.

http://www.sony.co.uk/support/en/product/VGC-JS1E_B/updates

I suggest that you try reinstalling the original driver.

Rich

Re: VGC-JS1E Sound Off

davsmith3551 — Tue, 10 Jul 2012 14:27:04 GMT

Hi Rich

I have found the driver in C:Windows/Drivers etc and got to Realtek Audio Driver (File Folder)

When I click on this I get a long list with Folders

Config

DCC

Vista

Vista64

then a long list of other itemms

What do I click next

Setup application ??

Lots of setup bits and pieces underneath it about setup etc

Dave

Re: VGC-JS1E Sound Off

rich912 — Tue, 10 Jul 2012 14:43:27 GMT

Hi Dave,

The driver that is available for download from the link I provided has a ‘Setup.exe’ within the root directory and therefore assume that you will find this in the Realtek driver folder on your hard drive – there is no need to open any folders within that directory.

Rich

Re: VGC-JS1E Sound Off

davsmith3551 — Tue, 10 Jul 2012 15:01:29 GMT

Thanks Rich

Do I just now click on Setup.exe and let it get on with it. I am afraid I am a bit of a beginner on folders/files etc.

Cheers

Dave

Re: VGC-JS1E Sound Off

rich912 — Tue, 10 Jul 2012 15:12:05 GMT

Hi Dave,

Sorry I didn't make that clear - yes double click on Setup.exe.

If that doesn't solve the problem then there a couple more things we can try to get it to install.

Rich

Re: VGC-JS1E Sound Off

davsmith3551 — Tue, 10 Jul 2012 15:17:54 GMT

Cheers rich

Will do

and get back later.

Dave

Re: VGC-JS1E Sound Off

davsmith3551 — Tue, 10 Jul 2012 15:36:15 GMT

Hi Rich

FANTASTIC :smileyhappy::smileyhappy::smileyhappy:

I have just played my wifes favourite love song LOUD

She thinks I am great at fixing things

Should be OK tonight !!

Thanks a lot for your help. Its a pity some web sites want to try and charge for simple solutions.

All the best

Dave

Re: VGC-JS1E Sound Off

rich912 — Tue, 10 Jul 2012 15:51:16 GMT

You're welcome Dave

Have a good evening

Rich