topic Why cant i email sony from the attached URL in PCs & Accessories

Why cant i email sony from the attached URL

esoumginkcufyekcim — Wed, 15 Jun 2011 17:07:54 GMT

I am trying to contact sony, as I have spent 1500euro on a Notebook and I think I deserve an answer. And a word of warning to anyone who tries to silence me.

I will not leave until i am treated like a proper customer

If you select "send an email" from this link I get the message "There is a problem with the form"

I have tried this on IE, Firefox and Safari.

http://support.sony-europe.com/contacts/email/email.aspx?site=odw_en_GB

Why cant i email sony from the attached URL

Blencogo — Wed, 15 Jun 2011 17:09:52 GMT

I suggest you change your username if you really want help. Start acting like a proper customer otherwise your posts will be deleted as this is a forum for all ages.

Why cant i email sony from the attached URL

esoumginkcufyekcim — Wed, 15 Jun 2011 17:18:40 GMT

Been using the username for years, it makes people smile usually

Why cant i email sony from the attached URL

Blencogo — Wed, 15 Jun 2011 17:49:36 GMT

Thanks - that's better!

I will escalate your problem to Sony for them to check if there is a fault in the system. I think phone support is working.

Is your Vaio still within the warranty period?

Like most manufacturers these days, Sony do not provide Recovery Discs with new computers but place the recovery software in a hidden partition on the hard drive. The 'Getting Started Guide' and the 'Troubleshooting and Recovery Guide' - both supplied with your Vaio when new - advise you to burn your own set of Recovery Discs onto 3 DVDs using the Vaio Recovery Centre to safeguard against hard drive failure. Here is a copy of the Recovery Guide: -

ftp://ftp.vaio-link.com/pub/Manuals/RecoTS/2010Q1_TRG_EN.pdf

Because of this, Sony will charge a fee for supplying additional Recovery Discs.

If I get a reply from Sony, I will pass the info on to you.

Why cant i email sony from the attached URL

esoumginkcufyekcim — Wed, 15 Jun 2011 18:13:18 GMT

Ok i made 1 mistake in not creating the the DVD's but i have been working with computers for 20 years support and teaching. And i should have been able to recover from the hidden partition if i didn't get around to creating the dvd's

Along with most of my co workers, when we get new computers we wipe the manufacturers setup as its full of crap that we dont want (trial software etc) . We keep the hidden partition and install a clean version of Windows

on the C drive. We usually reformat the C about 3-4 times a year.

So as it was easter break i decided to create the DVD's from the partition. As per the manual and reseller i went through the f10 etc and the recovery started but then gave some error i think to do with the master boot record.

After spending days trying to get in touch with Sony mainly through the email form (but the form didnt work on 3 browsers and different machines). i was left with no option but to wipe the entire hard drive and partition.

What is annoying is that Sony are impossible to contact and there web contact form doesn't work. Also i can't see why it is not possible to download the DVD's from the internet. I just downloaded Adobe Master Suite (+5gb) in less than 30 minutes

Why cant i email sony from the attached URL

esoumginkcufyekcim — Wed, 15 Jun 2011 18:24:25 GMT

Also i meant to say, even if i was going to pay for them and needed them urgently, even at that they don't even have a page to order them.

Yeah i got it about 10 months with a 3 year warranty

Thanks

for the help

Garry

Message was edited by: esoumginkcufyekcim

Why cant i email sony from the attached URL

Blencogo — Wed, 15 Jun 2011 18:40:09 GMT

I don't know a single user who would not prefer to have a genuine set of discs with their purchase - but I fear we have lost that battle.

I'll get back if I hear any news.

Why cant i email sony from the attached URL

Blencogo — Thu, 16 Jun 2011 20:18:19 GMT

The Sony Web Team are investigating.

They may want to contact you direct. Could you make sure your contact details are up to date on the Vaio's Registration page?

Why cant i email sony from the attached URL

Blencogo — Fri, 17 Jun 2011 20:41:22 GMT

Vaio Support have confirmed the email support is working but this is a different location from the general Sony email area.

If you go to this URL: -

http://support.sony-europe.com/contacts/index.aspx?site=odw_en_GB

And choose Vaio Support on the right, you will be taken to the Vaio Support home page.

Enter your Vaio's Serial Number, Get in Touch and then choose email support.

I agree with you that the process could be much clearer.

Let me know how you get on.

Why cant i email sony from the attached URL

esoumginkcufyekcim — Sun, 26 Jun 2011 16:13:54 GMT

Not so good im afraid

i start off at your link

http://support.sony-europe.com/contacts/index.aspx?site=odw_en_GB

Then I choose Vaio Support on the right,

I enter my Vaio's Serial Number

I select Get in Touch

On the next page after a long time searching i find a tab where i can choose email support.

I then end up back at the original link i put on the forum

http://support.sony-europe.com/contacts/email/email.aspx?site=odw_en_GB

i fill out the form that i have filled out so many times before and i get the error on the attached image

"Sorry, there was an error with your submission"

Why cant i email sony from the attached URL

Blencogo — Sun, 26 Jun 2011 17:39:16 GMT

Well when I do it I get to the Vaio Support electronic mail page which seems to work OK. After 'Get in Touch' Click on 'Click here for further contact options' and you see this screen: -

Perhaps the best way forward is for you to update your Name and Contact Details (Office Hours) on your Vaio product registration. Confirm when you have done this and I will ask Vaio Support to give you a ring.

Why cant i email sony from the attached URL

esoumginkcufyekcim — Sun, 26 Jun 2011 19:04:22 GMT

I dont get the written support tab, it tells me my Vaio is out of warranty. I think i am still in the 1st year of warranty, either way i payed for 2 extra years warranty. I think i got it in July last year so i should be in warranty until mid 2013

My contact details are up to date

Thanks

Why cant i email sony from the attached URL

Blencogo — Mon, 27 Jun 2011 22:07:26 GMT

Well, as promised, I have tried to get Vaio Support to contact you and I received an almost immediate reponse.

There would appear to be no valid warranty registered against this Vaio and this is why you were not offered email support on the website. So either the Sony extended warranty has never been registered or it is with a third party dealership scheme and not with Sony. For products outside warranty, Sony only offers phone support via a premium phone line.

Even so, I think they would have considered contacting you direct on this occasion until they saw that the Vaio is registered in a false name. I thought you had corrected your registration details?

Anyway, they refuse to try to contact Mickey Mouse (I've left out the middle name out of decency) - so this leaves the premium phone line as your only way forward to sort out the purchase date and the warranty status.

I will bow out now as there is no more I can do and leave this between yourself and Vaio Support.

:smileyblush:

Why cant i email sony from the attached URL

Thalamus. — Mon, 27 Jun 2011 22:14:25 GMT

I'll mark the above post as correct answer as there isn't much else that can be done via the communty forum..

Hope all goes well with contacting vaio support, good luck..:smileyhappy:

Why cant i email sony from the attached URL

esoumginkcufyekcim — Fri, 01 Jul 2011 11:20:31 GMT

Yes i have corrected my details. But to be honest the sony web site seems to be such a mess that its hard to be 100% sure if i am logged into the forum or logged into mySony account or if the two things are the same. I have also put up my phone number and address (where they can post my restore cds directly to), they can see its not disney world.

On this forum I am registered with my proper name but have no intention of using my proper name as my forum nickname. I did that once 12 years ago to help with some CAD software issue and the article was copied and pasted onto several online magazines and can not be removed by me. Ever since then i refuse to put my name on the internet or on forum databases if possible.

So my problem has not been solved.

How does a "current" Sony customer contact Sony directly.

How does a "current" Sony customer get the elusive restore CDs for their Sony Vaio

Why cant i email sony from the attached URL

johnkerryemigrants — Sat, 02 Jul 2011 12:50:41 GMT

Sony Europe can be contacted at 1530/501002

Why cant i email sony from the attached URL

Blencogo — Sat, 02 Jul 2011 14:20:25 GMT

Vaio Support 'Out-of-Warranty' premium rate phoneline from UK, office hours Mon/Fri.

0905 0310006

Why cant i email sony from the attached URL

esoumginkcufyekcim — Sat, 02 Jul 2011 14:43:18 GMT

Any chance i can have the "In-Warranty" non premium number, since i am still in an extended warranty.

Or better still an email address that works as i want to get this fixed and move over to an iMac

Why cant i email sony from the attached URL

rich912 — Sat, 02 Jul 2011 16:46:52 GMT

I have found this site very useful for finding alternatives to premium rate numbers:

http://www.saynoto0870.com/search.php

Why cant i email sony from the attached URL

esoumginkcufyekcim — Thu, 07 Jul 2011 10:24:00 GMT

I haven't got around to trying the normal rate numbers yet.

But one thing that i forgot to mention is that the problem first arose when the laptop was roughly 8months old and i tried to recover the laptop to it's original state from the hidden partition. I had the problem with the Master Boot Record. I tried to contact sony using the web form email method but got a javaScript error on 3 different browsers and different OS's.

So i was forced to fend for myself, I was able to copy the hidden partition from my sony to an external hard drive in the hope of creating the restore cd's from there. But i don't think it's possible, or is it?. Or can i restore the sony to it's original state from an external hard drive.

Any ideas.

Thanks