topic Re: NVIDIA GeForce 8400M GT graphics card in PCs & Accessories

NVIDIA GeForce 8400M GT graphics card

DilB — Wed, 21 Apr 2010 23:27:40 GMT

Hi Guys
I have a serious problem with my Vaio VGN-AR41M which is only just over 3 years old. I have been surfing the web (on my husbands computer) and basically the NVIDIA GeForce 8400M GT graphics card is dead. When I boot up I can only see vertical coloured lines, I can hear when windows open but I can not do anything because of the coloured lines I have tried to connect an external monitor but it’s not sending a signal then it gets worse as this particular card has been discontinued please help as my husband wants his computer back

Re: NVIDIA GeForce 8400M GT graphics card

iBootWin — Thu, 22 Apr 2010 04:15:59 GMT

Hi
I think it's problem of the video card driver.
I decided it using software DiverMax 5.5

Re: NVIDIA GeForce 8400M GT graphics card

seregap — Sat, 24 Apr 2010 06:44:19 GMT

contact sony support, they will most likely repair it for free. it's a common issue and is being dealt with by sony no matter in or out of warranty. i had two out of warranty laptops with the same faulty 8400gt card repaired free of charge

Re: NVIDIA GeForce 8400M GT graphics card

DilB — Tue, 27 Apr 2010 21:04:11 GMT

Thanks for your responses, I have contacted Sony customer support and it seems to be a hardware problem as I have the lines in the BIOS screen. Will keep you posted.

Re: NVIDIA GeForce 8400M GT graphics card

TZR — Sat, 26 Jun 2010 14:34:05 GMT

Thanks for your responses, I have contacted Sony customer support and it seems to be a hardware problem as I have the lines in the BIOS screen. Will keep you posted.

Hello, I have the same problem as you, I hope to talk to you, to see if have you solucionado.me has past few days in a vaio vgn fz 11z ago greetings, thanks.

Re: NVIDIA GeForce 8400M GT graphics card

BartoszSlupinski — Sat, 26 Jun 2010 18:32:48 GMT

On 100% is a graph. card.

Re: NVIDIA GeForce 8400M GT graphics card

TZR — Sat, 26 Jun 2010 21:21:33 GMT

It seems that we are not the only, and the bad news is that the card is integrated the motherboard...
http://www.youtube.com/watch?v=JoUvK0V1rzM&feature=related
http://www.youtube.com/watch?v=Bgq0-F67_kE&feature=related
http://www.youtube.com/watch?v=rOfMO5c6i8k&feature=related
These are some, but there more.

Re: NVIDIA GeForce 8400M GT graphics card

itbroker — Sun, 27 Jun 2010 07:35:10 GMT

Hi TZR,

Please, contact Sony support and your laptop will be repaired without any cost (This is applied to graphics card issue specifically).

NVIDIA GeForce 8400M GT graphics card

vazkez22 — Thu, 22 Sep 2011 16:06:28 GMT

How about if my model isnt on a list of aplicable models and I have NVIDIA GeForce 8400M GT with the same faulty (vertical lines on a screen) ? My model is VGN-NR21Z.

NVIDIA GeForce 8400M GT graphics card

arhidakis — Mon, 30 Jan 2012 00:36:21 GMT

Same problem here with Vaio VGN-NR31j/s. And just because my laptop is not in the list of defective GPU's Sony has given me

the rounaround.Treating me less than a human being - just playing the blame game that its NVIDIA'S fault (Especially when NVIDIA has paid compensatioon for this matter to SONY). They asked for £250 in total to fix the problem. Instead i took the matter in my own hands and fixed it myself.(By Relowing the GPU - and it works a treat)

If your laptop is out of warranty and not listed in the "special" models to be done free-of-charge contact me so i

can show you the right direction if you are a bit adventurous.

On another note me, my friends and my extended family who owned various SONY products through the years vowed to never buy again from SONY. Please don't take this as malice. But Sony is far from the company it presents itself to be.Make yourself a favour and next time buy the cheapest system with good specs and get a third party extended warranty on it.

NVIDIA GeForce 8400M GT graphics card

rich912 — Mon, 30 Jan 2012 10:21:31 GMT

Hi arhidakis,

If I understand correctly the fault acknowledged by both NVIDIA and Sony was a fault within the graphics chip itself and not related to its attachment/connection to the motherboard. If a reflow was the solution to the acknowledged problem I would imagine that firstly NVIDIA would not have accepted responsibility, and secondly Sony would have opted for a reflow as opposed to the more expensive option of a motherboard replacement.

This, of course, does not absolve Sony for defective manufacturing process but it would seem that you had a different problem altogether.

Rich

NVIDIA GeForce 8400M GT graphics card

arhidakis — Mon, 30 Jan 2012 22:40:57 GMT

Hi Rich,

and thanks for the swift reply

Nvidia has accepted responsibilty in full by paying compensation to SONY for repairing all the defective GPU's yet SONY is not interested in departing with the money.The "inherent defect" relating to GPU Geforce 8400M GT is a common factor amongst other laptop manufacturer's as well as SONY.So how can the problem be any different when it has to do with the overheatin of the GPU to extreme levels (+101 c) whilst on Idle yet the 2 cores max at 66c at same level. According to the CBA (Citizens Advice Bureau) my case and the case of many others applied in the same scenario falls in the consumer act law: Sa tisfactory Quality, As Described,F it for the purpose,And last a Reasonable length of time.

Which in plain english it implies for any goods of electronic nature they should last well beyond the guarantee/warranty the manufacturer give anything between 3 to 5 years.

So i'd advise anyone to call their local CAB and have it explained in full and even download a guide explaining the law before contacting Sony about the issue.I didnt go down that road, as i couldn't be bothered hogging up hundreds of pounds and length arguments over the phone. But from what i'm told the CAB would put up a fight on your behalf.

NVIDIA GeForce 8400M GT graphics card

keiooz — Tue, 31 Jan 2012 06:08:30 GMT

This problem could probably came from your GPU. It is better to have it replaced right away. That happened to me before, but my previous notebook is not Sony.

NVIDIA GeForce 8400M GT graphics card

tonyferry — Tue, 31 Jan 2012 21:05:56 GMT

Hi all,

Having same problem on my VGN-AR31s in dispute with Sony at the moment, 4 1/2 years old, they have offered 25% off of repair costs which i have rejected, will be seeking CAB advice.

Tony

NVIDIA GeForce 8400M GT graphics card

rich912 — Tue, 31 Jan 2012 23:09:32 GMT

Good luck with that Tony.

Please keep us updated on progress as we are now at a stage when many users will find themselves outside of the 4 year period that Sony have offered a free repair on certain models.

Rich

NVIDIA GeForce 8400M GT graphics card

tonyferry — Fri, 10 Feb 2012 18:17:57 GMT

Several emails back and forth still getting nowhere, thrown the sale of goods act at them and they have said that is to do with the retailer not the the manufacturer, they've admitted it for christ sake !!! i have now emailed Dixons & BBC watchdog

Tony

NVIDIA GeForce 8400M GT graphics card

rich912 — Fri, 10 Feb 2012 18:34:36 GMT

Hi Tony,

Unfortunately in this instance, in law but not necessarily morally, I think that Sony is correct. The following is copied from ‘What Consumer’:

“The important point about warranties is that they should never seek to replace your rights under the Sale of Goods Act, and even after they have run out, you will still be protected by these statutory rights which can run for up to 6 years after purchase. Furthermore, you should never be referred back to the manufacturer at any point. Your first and only port of call in the event of a claim is always the seller or retailer”

For the full guidance have a look here:

http://whatconsumer.co.uk/is-the-guarantee-worth-the-paper-it%E2%80%99s-written-on/

Rich

NVIDIA GeForce 8400M GT graphics card

flogger12345 — Sat, 11 Feb 2012 18:51:30 GMT

Well said. Good luck man.

Re: NVIDIA GeForce 8400M GT graphics card

actionCamAS15 — Fri, 22 Nov 2013 21:27:00 GMT

Hi there,

I have issues with the graphics card on my Sony laptop.
Apparently there is a list of affected models and mine does not fall within this list, even though the faulty graphics card is 8400M gt and is aknowledged by Sony laptop manufacturing.

I suspect there is more I can do, but I'm not sure what exactly.

What do you know about this issue?

I appreciate your assistance.

Cheers