VAIO TT Series

symandoy — Thu, 08 Mar 2012 11:40:37 GMT

I restarted my laptop, I get the windows welcome screen then the screen goes black. If I pres Ctrl Alt Delete

I get the option for task manager and the remaining usual options. Have tried all but screen always stays blank after windows welcome screen

VAIO TT Series

rich912 — Thu, 08 Mar 2012 19:33:41 GMT

Hi symandoy,

Have you tried booting into safe mode (tap F8 at boot)? If booting in safe mode is successful then the driver or service causing the problem needs to be identified. We can provide more detail on troubleshooting this if necessary.

Also you could try booting in safe mode with network support. If this is successful try downloading and running a malware scanner such as Microsoft Safety Scanner.

http://www.microsoft.com/security/scanner/en-us/default.aspx

Rich

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VAIO TT Series

VAIO TT Series