topic Re: Extreme heat in PCs & Accessories

Extreme heat

LucasKarp — Tue, 26 Jun 2012 18:53:14 GMT

Hello

It seems that I have a problem of extreme heat with my Vaio VPCS13C5E.

I just performed a full re-installation of the system, so computer is clean and still.

i did Google and red forum, but there is no solution to that anywhere.

non of the fansinks are covered, laptop is sitting on my desk

below a read out from SpeedFan just after turning laptop on (attached as well)

and after a moment which took me writing this post

Any idea how to solve it?

Is it even safe to have this computer on?

Message was edited by: LucasKarp

Re: Extreme heat

LucasKarp — Tue, 26 Jun 2012 19:03:47 GMT

wow, fast answer!

trying to attach it again as jpg, basically CPU temps around 80 even 90 degrees, checking if is still have a warranty, it was bought 15/11/2010

Re: Extreme heat

LucasKarp — Tue, 26 Jun 2012 19:06:18 GMT

by mistake a replied to my own post...so it's above

Extreme heat

Blencogo — Tue, 26 Jun 2012 19:08:26 GMT

Hi Lucas and welcome.

OK - I can see it now.

Can you hear the fan working or is it silent?

Are you just browsing this forum for the period of the readout? You can probably expect temperatures over 70 degrees during gameplay but not when browsing.

The warranty will be 12 months unless the Vaio was made to order or has Windows 7 Professional installed.

Re: Extreme heat

LucasKarp — Tue, 26 Jun 2012 19:13:20 GMT

yea, fan is working

Vaio was custom made (configurable), if that's what you asking about

I7-640

500 GB 7200 RPM

8 GB RAM

NVIDIA 310M 512 RAM

Windows Home per-installed

what options do I have now?

Re: Extreme heat

Blencogo — Tue, 26 Jun 2012 19:33:42 GMT

You will have a 24 month warranty on a CTO model.

Has this just started happening - I see you have had the Vaio for 18 months - when did you first notice it? If it is a recent development, then you can check if the fan ducts are partly clogged with dust as a good clean out may help.

I see that it reaches high temperatures very quickly after turning on - this is a little unusual as high temperatures are normally only achieved after continuous periods under load. Have you tried another temperature checker like Everest Home or PC Wizard?

Does this only happen at startup? What are the temperatures at idle after use for 30 minutes or so? What are the temperatures under load - playing a game or watching a Video?

If this is not just a spike after startup, I suppose as it is still within warranty, you should speak to Vaio Support first and see what they suggest as a way forward.

Re: Extreme heat

LucasKarp — Tue, 26 Jun 2012 19:45:32 GMT

I guess it was always somewhat warm, maybe not as much

I can run other program, but I can physically feel the heat

It doesn't really go lower, and I'm just browsing, so I'm quite scared to run a game to be honest,

is the fact that I'm based in Amsterdam, NL right now changes something on warranty execution?

most important now - is it safe to use, or something can fry?

I'll try to call someone tomorrow, I found 2 numbers on website, which one would be to right one? (I'm assuming you're some Sony expert)

many thanks for your help so far

Re: Extreme heat

LucasKarp — Thu, 28 Jun 2012 17:33:17 GMT

ok, so they called me today, claiming that I don't have warranty anymore

obviously I can not call them back, again, system won't accept my serial number

can you please advise where is written about 24 months warranty for customized laptops?

Re: Extreme heat

LucasKarp — Thu, 28 Jun 2012 18:29:53 GMT

So I did as you advised

Called yesterday the support, register with my 15 digit serial number, someone took my complain, gave me a 7 digit case number, and told me that someone will call me within couple of hours

No call back, and today I can’t access the support because apparently…my product is not covered anymore

how does it work?

Extreme heat

Blencogo — Thu, 28 Jun 2012 18:35:00 GMT

Hi LucasKarp,

Newer CTO Vaios have a 24 month warranty - have a look here: -

http://www.sony.co.uk/hub/vaio-services

I will ask Sony to re-check the exact warranty for your model as there seems to be some confusion.

Re: Extreme heat

LucasKarp — Thu, 05 Jul 2012 19:14:28 GMT

Hello

Did you have a chance to check on it?

Many Thanks

Lucas

Re: Extreme heat

Blencogo — Thu, 05 Jul 2012 19:59:43 GMT

Hi Lucas.

Vaio Support said they would speak to you to explain that on older CTO Models (before 2011), some models have a 12 month warranty and some 24 months.

Vaio Support say your warranty expired in December 2011.

Do you have the original Warranty documents?

Re: Extreme heat

LucasKarp — Mon, 09 Jul 2012 18:25:28 GMT

yes I do have all the paperwork. Does it change anythng?

Sad to hear that one of most expensive models doesn't have 24 months warranty

Re: Extreme heat

Blencogo — Mon, 09 Jul 2012 19:25:36 GMT

LucasKarp wrote:

yes I do have all the paperwork. Does it change anythng?

Only if it specifies the terms of the warranty.

Sadly, 12 months is the standard warranty in the UK.