topic Re: No vaio Care in PCs & Accessories

No vaio Care

milyszy — Fri, 29 Jun 2012 20:06:44 GMT

Vaio Care seems to have disappered from my laptop - so the assist button doesn't do anything.

Where can I download a replacement from?

Cheers

Re: No vaio Care

wipoel — Fri, 29 Jun 2012 20:09:04 GMT

Good luck. I am presently going through the process of trying to get Sony support for a fancy Vaio that "just died" - and after a week of proving purchase and warranty, I have got nothing but high blood pressure and frustration. These people have no concept of customer service.

Re: No vaio Care

Blencogo — Fri, 29 Jun 2012 20:23:45 GMT

Hi milyszy and welcome.

Which Vaio model do you have?

Re: No vaio Care

milyszy — Fri, 29 Jun 2012 20:29:40 GMT

SVE1511A1EB

No vaio Care

Blencogo — Fri, 29 Jun 2012 20:48:45 GMT

Go to the Support Pages for your model and under 'Downloads' under Preinstalled Drivers and Utilities you will find Vaio Care available for download.

http://www.sony.co.uk/support/en/product/SVE1511A1EB/updates

Follow the instructions to install. If you have uninstalled any other programs you will have to reinstall all dependent programs like the Hotkey Utilities.

Re: No vaio Care

milyszy — Fri, 29 Jun 2012 21:06:03 GMT

Well, I did it anyway.

Nothing has changed. Assist still doesn't do anything and VAIO Care isn't available in'All Programs'

Re: No vaio Care

Blencogo — Fri, 29 Jun 2012 21:06:26 GMT

Interesting - I guess they have copied and pasted from the US Website.

It will probably be OK but I think you should phone or email Vaio Support to confirm.

Click on 'Support' at the top of this page

Choose 'Online Support

Click on 'Contact Us' at the bottom of the next page

Click on 'Vaio and Computing'

Enter your Vaio's Serial Number

You will be shown Phone, Email and Chat support details.

In the meantime I will also email Sony to let them know (if they don't already).

Re: No vaio Care

milyszy — Fri, 29 Jun 2012 21:11:04 GMT

Good answer.

Should I ignore this?

This utility is only for use with the following Sony VAIO® Computers sold in the United States, Canada and Latin America:

PCG;PCV;VGN;VGC;VGX;VPC;SV;

Do not install this utility with any other model of computer (including other Sony computers sold worldwide)

Re: No vaio Care

milyszy — Sat, 30 Jun 2012 16:56:07 GMT

Ah well.

No install worked, so I restored the system back to when I first bought it.

Bah!