topic TrueSuite / Finger Authentification Not Working in PCs & Accessories

TrueSuite / Finger Authentification Not Working

virusse — Wed, 04 Jul 2012 12:32:36 GMT

My TrueSuite software appears to be running well, it has my websites listed, recognises fingerprints etc. HOWEVER, for some reason when I go online to the websites, it does not prompt or recognise finger authentification and asks for the manual method, and in fact doesnt even save the login details when requested!

Has anyone else had these difficulties?

I have had the (new) laptop a couple months now so need to resolve before warranty expires.

Re: TrueSuite / Finger Authentification Not Working

rich912 — Wed, 04 Jul 2012 18:45:04 GMT

Hi viruses,

If you happen to be using either Chrome or Firefox as your browser I believe that there is an update available for recent releases of browser that addresses this issue.

What is your Vaio model and which browser are you using?

Rich

Re: TrueSuite / Finger Authentification Not Working

virusse — Tue, 24 Jul 2012 16:11:43 GMT

viao model series 7, internet explorer 7

Re: TrueSuite / Finger Authentification Not Working

rich912 — Tue, 24 Jul 2012 22:21:13 GMT

Hi virusse,

I don't know the answer to this problem but suggest you have a look at the Authentec forum for a solution, or post a question there.

https://support.authentec.com/Forum.aspx

Rich