topic eSupport in PCs & Accessories

eSupport

gmb65 — Wed, 09 Jun 2004 05:39:25 GMT

Hey Jaca,

Try again next week 
That's all I can say atm.

when is "next week" lol

eSupport

johnddd — Fri, 07 May 2004 21:02:33 GMT

I have registered my new notebook okay but eSupport also requires me to enter my email and serial no. then says my registered email is not in the database ...

'Your email address could not be found in our database. Please check whether your email address is correctly spelled.

Regards,
Sony Vaio-Link Support Team'

eSupport

kee-lo_ — Sat, 08 May 2004 10:47:27 GMT

Yes this is a common problem, and Sony are going to fix it very soon.

eSupport

johnddd — Sat, 08 May 2004 12:08:04 GMT

Oh right I see thanks .. doesn't that cause a lot of inconvenience why don't they let customers know there's a problem and get it fixed.

eSupport

kee-lo_ — Sat, 08 May 2004 14:40:13 GMT

Well, the Sony team are very busy re-launching Club VAIO.
I'm sure Guess Who knows what I mean...

eSupport

aranloko — Sat, 08 May 2004 14:49:41 GMT

me know nothing... me no comments

eSupport

kee-lo_ — Sat, 08 May 2004 15:26:45 GMT

* Kee-Lo whistles and carries on with stuff

Anyway you can clearly see VAIO-Link has changed (check out the test drive vaio-link thread).

eSupport

johnddd — Sat, 08 May 2004 21:08:01 GMT

where do I find this thread please?

eSupport

kee-lo_ — Sun, 09 May 2004 13:00:04 GMT

http://www.club-vaio.sony-europe.com/forum/viewtopic.php?t=5507

eSupport

johnddd — Sun, 09 May 2004 16:31:13 GMT

Yeah, thats where I am going in the first place - thats got the eSupport link that doesn't work! Now completed a full circle - how do I get eSupport??
cheers ..

eSupport

kee-lo_ — Sun, 09 May 2004 17:11:00 GMT

By telephone.

and the story goes on and on and on and on

jaca — Wed, 12 May 2004 13:45:46 GMT

It's very nice to have contact phone numbers to solve this, however I was thinking as a XXI century Vaio user (DO VAIO, Do it with it) :smileygrin:
Look's like that we must go back a few years and solve by phone (online or wathever) what we pretend to do VAIO.
Let's hope they solve this this century :!: :!: :!:

Jaca on the road

eSupport

kee-lo_ — Wed, 12 May 2004 14:13:36 GMT

Hey Jaca,

Try again next week
That's all I can say atm.

Re: eSupport

kee-lo_ — Wed, 09 Jun 2004 14:43:55 GMT

Hey Jaca,

Try again next week 
That's all I can say atm.


when is "next week"     lol

YeahI know, it's damn frustrating and Sony did tell me they would be sorting it out.

I feel cheated