topic Re: Problem with HINGES in PCs & Accessories

Problem with HINGES

Escamilev — Thu, 20 Oct 2005 09:32:33 GMT

Hello to everybody...I have a problem with the HINGES of the Notebook VAIO VGN-A317M. Because of the hinges the monitor wobbles back and forth nearly two centimeters. There is no counterpoise.
I have the notebook now 8 months. Is that normal with the hinges? I am scared of that the hinges can brake. Sony tells me that is normal with the wobble, but I don`t think so. Had anybody the same problem?

Thanks for every answer!

Adriano

Re: Problem with HINGES

robpaxton — Thu, 20 Oct 2005 10:34:04 GMT

It's not what I would call normal. I would contact Vaio-Link and tell them to pick it up and repair it under warranty.

Re: Problem with HINGES

Escamilev — Thu, 20 Oct 2005 10:52:31 GMT

But VAIO Link tell me that this is in the normal area and not under warranty. And what now???

Re: Problem with HINGES

robpaxton — Thu, 20 Oct 2005 11:01:00 GMT

I can sometimes be difficult to get your message across to the 'support' personnel as often their job is not to help the customer but to minimize returns.

My attitude would be that if it didn't wobble when it was new then it shouldn't wobble now.

I would insist they replace the hinges.

Re: Problem with HINGES

Kris1990 — Thu, 20 Oct 2005 11:16:41 GMT

defintly send it back

Re: Problem with HINGES

Escamilev — Thu, 20 Oct 2005 11:22:24 GMT

"My attitude would be that if it didn't wobble when it was new then it shouldn't wobble now." Thats exactly what I told them, I was in Sony Style Store, I called VAIO, I was two times at the repairservice...and everybody told me the same...it`s in the normal area. And what now? 😞

Re: Problem with HINGES

Kris1990 — Thu, 20 Oct 2005 11:39:50 GMT

im not sure you should go to the store and ask to see the model you have and then see if it wobbles as much if so it is ok if not go get your vaio and show them by compairing them

Re: Problem with HINGES

Escamilev — Thu, 20 Oct 2005 11:47:46 GMT

It`S a good idea, but at the end they say me definitly the same....it`s normal in this time...that Notebook what we have are new in the store. With Sony it`s not so easy...have you any idea what I can do without Sony? Sony doesn`t want help me, but I have the warranty.

Re: Problem with HINGES

Kris1990 — Thu, 20 Oct 2005 11:57:55 GMT

im not sure:smileyconfused:

Re: Problem with HINGES

Escamilev — Thu, 20 Oct 2005 11:59:38 GMT

If you and anybody have any idea....THANKS ...and thanks for every answer nor here.....but please, WRITE WRITE WRITE. I thnik it`s a big problem with Sony. Not only with the hinges!

Re: Problem with HINGES

Kris1990 — Thu, 20 Oct 2005 12:00:19 GMT

ok.

Re: Problem with HINGES

kee-lo_ — Thu, 20 Oct 2005 14:03:08 GMT

That's pretty bad news - them telling you it's normal, I agree with Rob, thats not normal. Ask to speak to the supervisor if they don't satisfy your needs

Re: Problem with HINGES

SpeedyZee — Thu, 20 Oct 2005 19:47:01 GMT

My right side hinge has totally broken, as in the plastics that support the hinges have broken off and have broken in half so thati have to hold the right side sturdy if i want to open the lid. I can't do anything about mine though because its quite an old laptop, a PCG GR 214EP. I don't think its even worth trying to get sony to repair it under warranty, as i'm guessing its expired by now. 😞

Re: Problem with HINGES

ant1uk — Thu, 20 Oct 2005 22:28:35 GMT

Hello to everybody...I have a problem with the HINGES of the Notebook VAIO VGN-A317M. Because of the hinges the monitor wobbles back and forth nearly two centimeters. There is no counterpoise. 
I have the notebook now 8 months. Is that normal with the hinges? I am scared of that the hinges can brake. Sony tells me that is normal with the wobble, but I don`t think so. Had anybody the same problem? 

Thanks for every answer!

Adriano

2 cm of moment is to much, mine only moves 0.5 cm
tell vaio-link to pick it up, they just trying to get out of it, keep calling them, tell them they have to fix it,