topic Re: Playmemories home installation fail in Camcorders

Playmemories home installation fail

sss_84 — Sun, 31 Mar 2013 10:17:39 GMT

Hi!

I got a new handycam (HDR-CX250e, but I guess that doesn't matter in this question).

I'm having troubles installing Playmemories home. First, I tried to install it from the exe-file in the camera, but it didn't work. I also tried to download the latest version but I got the same error message that the installation of 'pmb.msi' failed.

I have Windows Vista, Service pack 1.

Does anyone know what I could try to make it work?

Re: Playmemories home installation fail

blaireau_photo — Sun, 31 Mar 2013 19:53:30 GMT

Hello sss_84 - Welcome to the Sony Forums

I am aware of occasional issues when trying to install this on a 64-bit version of Windows - is your copy of Vista 32-bit or 64-bit?

Thanks,

Simon

Re: Playmemories home installation fail

sss_84 — Sun, 31 Mar 2013 20:12:28 GMT

Hi Simon!

It's 32-bit

//Steph

Re: Playmemories home installation fail

blaireau_photo — Mon, 01 Apr 2013 05:40:54 GMT

Hello again

One more thing - I wanted to check that you are downloading this version of the software:

http://www.sony.co.uk/support/en/product/HDR-CX250E/downloads/pm_home

Thanks,

Simon

Re: Playmemories home installation fail

sss_84 — Mon, 01 Apr 2013 11:27:37 GMT

Yes, that's the version! I tried it again now t o be sure but with the same result

//Steph

Re: Playmemories home installation fail

blaireau_photo — Tue, 02 Apr 2013 09:08:40 GMT

Hello again

Thanks for getting back to me. I will have to escalate this to technical support at Sony to see if we can get any possible solutions from them. Would it be possible for you to take a screenshot of the moment that the error occurs and the error message? If you can paste it into this forum message, I can then raise it with technical support.

Let me know if you get any problems attaching it to this forum thread.

Thanks,

Simon

Re: Playmemories home installation fail

sss_84 — Tue, 02 Apr 2013 17:27:10 GMT

Hi!

Thank you for all the help Simon : )

Here is the screenshot!

//Steph

Re: Playmemories home installation fail

GregMartin — Mon, 06 May 2013 18:24:24 GMT

I am having the same problem with my new ( soon to be returned ) Handycam 380.

Same error, same screen shot, same problem.

I am leaving for Europe in 4 days. If I get no reply/help from SONY I shall return this camera to the retailer.

BTW your registration page has no provision for 'country' being USA: which is where this post is from.

Re: Playmemories home installation fail

bigblues — Tue, 09 Jul 2013 21:20:26 GMT

I'm having the same problem. Is there a solution ?? I have been speaking with someone in the support office but they have yet to do anything of any use. It's vey frustrating, I don't want to buy a new laptop

Re: Playmemories home installation fail

jan2011 — Tue, 09 Jul 2013 22:11:58 GMT

Hi "bigblues".

But, is there a specific error?

Have you:

- try to download directly from Sony’s site? Sony - HDR-CX250E - Downloads Play Memories Home

- control the system requirements?

- got a Vaio PC or connected a Sony camcorder or camera when prompted?

If all these are ok, try this:

Download and save the executable file.

Then right click on file and select the option “Troubleshoot Compatibility”

Re: Playmemories home installation fail

Arigato-Czech — Wed, 24 Sep 2014 19:21:13 GMT

I have exactly the same problem with the newest version 4

Re: Playmemories home installation fail

veselyslon — Sun, 02 Nov 2014 14:02:29 GMT

i have the same problem

Re: Playmemories home installation fail

hbblogger — Wed, 10 Dec 2014 09:13:01 GMT

I have been having the same problem for well over 6 months with an upgrade of the playmemories software. I am on Windows 7 64bits.

Re: Playmemories home installation fail

LyntonBell — Tue, 07 Apr 2015 14:22:12 GMT

Hello, I thought I might try help here but I've solved this problem after trying all the above by simply installing to a new directory instead of the default 'ProgramFiles x86' location (remember to uninstall PMB first). To do this, run the PMB installer from the Sony website as usual but select the 'custom' install option. Change to a new directory name of a different name even if only slightly (can leave in the master x86 directory). This probably uses new registry entry locations as well and it all seems to be starting and indexing my pictures properly now. Hope this helps!

Lynton

Re: Playmemories home installation fail

sakuwbarakushow — Thu, 24 Dec 2015 17:02:15 GMT

Hello,

You dont installed beacuse you dont required Operationg System.

E.G I dont installed this program, becase I use Windows 7 x64, dont use Windows 7 x64 SP1.

When I try installed program in father computer - wher this computer installed Windows 7 x64 SP1 - program instal no problems

So, you must use required OS - (Windows 10, 8/8.1 or Win7 SP1 / Vista SP1).