topic Re: Imaging Edge - Viewer in Alpha & NEX interchangeable lens cameras

Imaging Edge - Viewer

BogheadBen — Sun, 01 Nov 2020 09:48:09 GMT

Morning all

Can anyone help with this query?

Recently my Imaging Edge Viewer will not open. At all.

I consistently get an error message.

I have an iMac 2019 27".

The Edit function works fine.

Any help appreciated. Oh, sorry, should have mentioned - I have de-installed and re-installed plus updated as per latest release, but still the problem persists.

Thanks.

Re: Imaging Edge - Viewer

BogheadBen — Sun, 01 Nov 2020 12:46:14 GMT

So, anyone at all able to help? Or point me in the general direction where to get help?

Re: Imaging Edge - Viewer

BogheadBen — Sun, 08 Nov 2020 10:51:48 GMT

Bumping this to the top - anyone at all got any ideas on how toileting resolve my issue with Imaging Edge?

Re: Imaging Edge - Viewer

Joe_Dohn — Fri, 13 Nov 2020 13:46:26 GMT

Have you tried installing it on a different Mac/PC just in case the issue is not the app itself?

Re: Imaging Edge - Viewer

BogheadBen — Fri, 13 Nov 2020 13:54:16 GMT

Thanks John.

I don’t have the luxury of having two Macs or a second PC.

A bit of research suggests it’s a known problem. There does not appear to be a fix - well for a non-techie that is.

Re: Imaging Edge - Viewer

Joe_Dohn — Tue, 17 Nov 2020 14:08:02 GMT

Can you tell us the version of Mac OS you have and the error message you're getting?

Re: Imaging Edge - Viewer

BogheadBen — Tue, 17 Nov 2020 14:36:42 GMT

Sure.

The problem arose using Catalina OS and with the upgrade to Big Sur it continues.

When I try to open the Viewer, it crashes and I get a message as per screenshot, below.

Any help you can give will be gratefully received.

Re: Imaging Edge - Viewer

Joe_Dohn — Thu, 26 Nov 2020 16:28:39 GMT

I've seen many posts about apps not working as they should on Big Sur, which is sort of expected given how recent that was. The Imaging Edge Desktop app isn't even listing Big Sur as one of the supported platforms yet.

Re: Imaging Edge - Viewer

BogheadBen — Thu, 26 Nov 2020 16:41:21 GMT

It wasn’t working with Catalina either, so not convinced that OS is the issue.

Sent from my iPhone 11

Re: Imaging Edge - Viewer

Joe_Dohn — Tue, 01 Dec 2020 15:24:20 GMT

Unfortunately, I don't own a Mac myself to test it on my end. Do you possibly have a friend/family member who can test it out on their system? I haven't seen this issue replicated with other users so far, so it's worth a shot if possible.

Re: Imaging Edge - Viewer

BogheadBen — Tue, 01 Dec 2020 15:41:21 GMT

Thanks. I’ve decided to give up!

Sent from my iPhone 11