topic Re: Sony refuses to honour its cashback offer... It's a scam! in Alpha & NEX interchangeable lens cameras

Sony refuses to honour its cashback offer... It's a scam!

jeke00 — Sat, 21 Jul 2018 19:00:14 GMT

I purchased a Sony FE 35mm f2.8 lens from amazon.co.uk on 18 June 2018. According to Sony, this lens qualifies for an £80 cashback. I submitted my claim 30 days after the purchase date on 18 July 2018. The claim contained my invoice and a photo of the lens. However, my claim was refused with the message: "It appears that the date of purchase is the 21st of May while the claim was submitted on the 19th of June." These dates have nothing to do with my purchase. The messages on this forum suggest that this is not a one off mistake and that Sony seems to routinely refuse legitimate claims.

Re: Sony refuses to honour its cashback offer... It's a scam!

Sbjt12 — Sun, 22 Jul 2018 09:02:20 GMT

I to bought a Sony camera and over a hear later am still

waiting for my cashback!

This is totally unacceptable from a company like Sony.

Re: Sony refuses to honour its cashback offer... It's a scam!

batee5 — Tue, 24 Jul 2018 16:11:36 GMT

Hi jeke00,

Welcome to our community!

I'm sorry to hear about this experience. I'm not sure why this could have happen so I made sure to pass on your case to Sony support to be looked into. I'll get back to you with feedback once I have it.

Regards,

Batee5

Re: Sony refuses to honour its cashback offer... It's a scam!

batee5 — Wed, 25 Jul 2018 17:36:32 GMT

Hi jeke00,

I just received feedback from Sony on your case that your cashback claim was validated and accepted. This means that the cashback amount should be transferred to your bank account within the next 28 days in the form of a direct bank transfer.

Regards,

Batee5

Re: Sony refuses to honour its cashback offer... It's a scam!

jeke00 — Thu, 26 Jul 2018 16:04:44 GMT

Thank you very much for looking into it and helping to resolve the case.

Note that in parallel with this message on the forum, I responded to the rejection email correcting the dates cited as a reason to reject the claim. Before receiving a message indicating that my claim was approved, I received a further rejection stating the following:

Thank you for sending us documents with regards to your purchase. After validation we have noticed that
you have sent us the online order confirmation instead of the invoice.

I had been very careful to download my invoice, not my order confirmation, and I had kept a copy of the document uploaded with the claim. The original claim did include an invoice, not an order confirmation. The word "Invoice" at the top of the document, the "invoice date" and "invoice [number]", the section with "Invoice details" and the "Invoice total" should have been fairly clear clues to person handling my case.

Anyway, thank you very much for helping to resolve my claim.

Re: Sony refuses to honour its cashback offer... It's a scam!

batee5 — Thu, 26 Jul 2018 16:34:47 GMT

Hi jeke00,

I'll make sure to put your feedback about your experience through so Sony can avoid similar issues in the future. I'm glad I could help you with this issue and that it's been resolved.

Regards,

Batee5

Re: Sony refuses to honour its cashback offer... It's a scam!

Simonbe80 — Sun, 29 Jul 2018 19:18:17 GMT

I have received the same message today. Informing me I have provided order confirmation and not an invoice. My documentation supplied to Sony clearly states “invoice”. Product, Currys PCWorld and date of purchase. Sony only have my £600 because of the cash back.

Re: Sony refuses to honour its cashback offer... It's a scam!

batee5 — Tue, 31 Jul 2018 15:18:02 GMT

Hi Simonbe80,

Welcome to our community!

I made sure to pass on your case to Sony support to be looked into. I'll get back to you with feedback once I have it.

Regards,

Batee5

Re: Sony refuses to honour its cashback offer... It's a scam!

batee5 — Wed, 01 Aug 2018 16:38:12 GMT

Hi Simonbe80,

I just received feedback from Sony on your case that your latest cashback claim for a SEL85F18 lens was validated and accepted. This means that the cashback amount should be transferred to your bank account within the next 28 days in the form of a direct bank transfer.

Regards,

Batee5

Re: Sony refuses to honour its cashback offer... It's a scam!

derek68 — Wed, 01 Aug 2018 18:41:49 GMT

I HAD THE SAME EMAIL GIVING 10DAYS TO REPLY FROM THE 24th July.

HAVE SENT 6 REPLY'S .NOT ONE HAS YET BEEN ANSWERED.

DON'T THINK I SHALL SEE ANY REFUND.

SO I WILL HAVE TO STOP BUYING SONY .

derek68

Re: Sony refuses to honour its cashback offer... It's a scam!

batee5 — Fri, 03 Aug 2018 17:52:42 GMT

Hi derek68,

I'll make sure to put your feedback about your experience through so Sony can avoid similar issues in the future. I'm glad I could help you with this issue and that it's been resolved.

Regards,

Batee5

Re: Sony refuses to honour its cashback offer... It's a scam!

ABulutoglu — Fri, 29 Mar 2019 14:59:48 GMT

I am in a similar situation. I have purchased Sony a7 (Alpha ILCE-7K) Compact System Camera with 28-70mm Lens from John Lewis on 27-Jan-2019 and a month later applied for cash back as advertised. Today i received an email from sony support team stating that 'after checking the invoice...certain discount was applied... on the orginal price...which is not applicable for cashback...". There was no discount applied to this purchase and John Lewis was advertising at the time that the camera did qualify for cash back.

This is ridiculous and certainly sounds like a scam!!!

Re: Sony refuses to honour its cashback offer... It's a scam!

derek68 — Fri, 29 Mar 2019 16:50:09 GMT

HI.
Perchased Sony ILCE6000YB on 19/6/2018, from AMAZON,
which said, £50 cash back,but had email saying not valid.
After 4 emails to SONY I received the cash back on the 14/08 2018, after
sending the invoice twice by email, and sying that I would take it legal
adivce.