topic Re: Sony Cashback in Alpha & NEX interchangeable lens cameras

Sony Cashback

Ian5986 — Fri, 01 Mar 2019 18:44:08 GMT

I submitted my cashback claim at the beginning of Feb with the sales receipt and a photo of the serial number as required.

I received an email back on 2 Feb confirming the receipt of the cashback application.

I have checked numerous times and each time the status shows they are awaiting validation and yet again in the last few days so I submitted a customer service request for an update, response from Sony:

With reference to your cashback participation for the Sony SEL55F18Z Lens, we would like to confirm that the cashback for your claim is being validated by our cashback team regarding the reference number of xxxxxxxxxxxx and claim ID of xxxxxx.

Please click the below link to check your claim status:

https://www.sony.co.uk/promo/cashback/status

Unfortunately, there is no specific time frame on when the claim will be validated, however, once validated, you may allow up to 28 days after the validation and your cashback will be transferred to your bank account from Link Network or World Pay, as you will be confirmed by email if accepted or if any other information is required.

29 days to validate the application seems crazy when evidence of a purchase from a Sony approved dealer is submitted and now to be told it could take a further 28 days following validation is ridiculous and unfair to customers - why can't they be like Nikon(and I suspect others) who respond in a far more timely manner.

As good as Sony products are, their customer service related to cashback handling is abysmal.

Very poor show Sony!

Re: Sony Cashback

Win_88 — Tue, 05 Mar 2019 16:11:36 GMT

Hi Ian,

Sony support usually sends an email after looking into claims to either confirm that they were accepted or to request more information/documents. If you haven't received either one of those then chances are your claims still hasn't been validated yet. But it's a matter of time before you hear back from Sony about your claim.

Maybe there is room for improvement when it comes to the time it takes to handle claims, but for now, we can only wait.

Win_88

Re: Sony Cashback

Ian5986 — Tue, 05 Mar 2019 17:17:52 GMT

Thanks Win_88,

Alas, it has been 33 days since submitting my claim and receiving a confirmation email stating they are validating my claim - I have been in touch with Sony Customer Service again and they are still telling me they are waiting to validate my claim and once that has happened it could take a further 28 days before I receive my cashback.

I purchased the lens from an approved Sony retailer and provided a copy of the receipt and a photo of the serial number matching the product registered on my Sony registered product listing.

This means that Sony appears to be either dragging their heels or, they have insufficient staff to deal with them either way it is a shameful state of affairs from a major manufacturer and does nothing to enhance their reputation for Customer Service despite the quality of their products.

Re: Sony Cashback

Win_88 — Tue, 05 Mar 2019 17:28:29 GMT

Hi Ian,

I'll forward this one to my Sony contact to see if there's anything that can be done about it.

Best wishes,

Win_88

Re: Sony Cashback

Ian5986 — Tue, 05 Mar 2019 18:35:16 GMT

Hi Win_88,

Wow, thank you so much for this.

I have also recently submitted a second claim this month so another dragged out wait no doubt.

This is the original case ref no: case:18088476

Thanks,

Ian

Re: Sony Cashback

Win_88 — Wed, 06 Mar 2019 16:20:42 GMT

I sent the case to my contact with reference to your last comment as well. I hope something can be done about it.

Win_88

Re: Sony Cashback

Ian5986 — Wed, 06 Mar 2019 17:50:44 GMT

Win_88,

Thank you so much for your asistance and not sure if it is a coincidence or your contact has worked wonders but I have this afternoon received an email from Sony confirming they have validated my first claim and payment will be made within the next 28 days.

Just got to hope the second claim does not take as long to be validated.

Your assistance is very much appreciated.

Kind regards,

Ian

Re: Sony Cashback

Win_88 — Thu, 07 Mar 2019 13:59:36 GMT

Hi again Ian,

I passed the case on. I hope this helps.

Win_88

Re: Sony Cashback

Ian5986 — Thu, 07 Mar 2019 16:05:16 GMT

Hi Win_88,

All I can say is Wow, you must have friends in high places as following yesterdays email confirming they had validated my claim, today they paid in the money - amazing so a big thank you for all your assistance.

Let's hope they don't drage their heels on the claim for cashback on the 100-400.

Kindest regards,

Ian

Re: Sony Cashback

Win_88 — Thu, 07 Mar 2019 17:37:28 GMT

Hi Ian,

It's me who's WOW'd here! Honestly, this could just be a coincidence!

I hope your latest claim gets through the process soon too.

Cheers,

Win_88

Re: Sony Cashback

johnkv — Fri, 08 Mar 2019 07:12:58 GMT

[Case 18195718] Cashback registration confirmation

I got an email that says:

Thanks for taking advantage of our cashback offer.

Your cashback will be transferred to your account within 28 days from the date we validate your claim. We will send you two confirmation emails when the transfer has been made and completed.

Your 8-digit registration code is displayed in the subject line of this email. Please quote this code if you need to contact us about your claim.

To stay updated, please click on the “See the status of your claim” link below the “Claim” button on the Cashback offer homepage. ClaimID:216643”.

However, the link just takes me to a web page that says

“Please note this campaign is now over”

not helpful!

Re: Sony Cashback

Ian5986 — Fri, 08 Mar 2019 09:50:31 GMT

I know it is frustating.

Toy need to click on the blue hyperlink on the email and on the page that says the campaign is now over go to the small menu at the bottom of the page and under the "News & Info" section click on the "Offers and promotions, this will take you to a page that shows the claim up to £200 - click on blue find out more section this will take you to the next page and under the blue "claim cashback" there is smaller text that says "see the status of your claim", click on this and it will ask for info on the product and the claim reference from the Sony email.

A little long winded but it will give you the status.

Good luck and keep the faith, they are sloooooooooooooooooooow at validating claims but get there in the end!

Re: Sony Cashback

Ian5986 — Fri, 08 Mar 2019 09:58:57 GMT

Thanks again Win_88 for all your support and please pass on my thanks to your contact as I am sure he had some influence.

Just a shame Sony who produce such fantatstic products drag their heels when it comes to offers they make to those buying them.

Re: Sony Cashback

johnkv — Fri, 08 Mar 2019 11:07:16 GMT

WOW ... Thanks Ian.

Not sure I would have found it without you.

They need a new web designer too.

Way too much security to log on wanting a Captcha image verification after both user name AND password entry.

Thank goodness Sony make better cameras than web sites!

Cheers

John

Re: Sony Cashback

Win_88 — Fri, 08 Mar 2019 17:13:40 GMT

Hi John,

As Ian said, it may take some time but you'll get the cashback in the end. I think the delay is related to how much time they put into each claim to make sure everyone gets handled properly.

@Ian

I'll pass your thanks. I'm really happy we could help.

Cheers,

Win_88