topic Re: Cash back problem in Alpha & NEX interchangeable lens cameras

Cash back problem

gsheard20 — Wed, 26 Dec 2018 15:35:25 GMT

I bought my Sony A7 last month and I’ve waited the 30 days before I could claim the £150 cash back. I’ve submitted the claim today and received the email with the claim number. When I click on the link to track the status it says the campaign has ended but it’s supposed to be until March 2019?

Re: Cash back problem

Pascale_F — Sat, 29 Dec 2018 12:21:11 GMT

Hi gsheard20,

Welcome to the community.

I'll just try to find some answers for you about your cashback issue.

Thanks,

Pascale

Re: Cash back problem

Win_88 — Mon, 31 Dec 2018 13:11:39 GMT

Hi gsheard20,

This is strange. I'll try forwarding this to my Sony contact. Hopefully, it's nothing and we hear back some good news.

Win_88

Re: Cash back problem

celyn2468 — Fri, 04 Jan 2019 23:16:36 GMT

I purchased a Sony Alpha 7R111 and a 16-35mm G lens in October and waited the qualifying 28 days before submitting a claim for cashback, i am on my fourth refusal from sony as to why they do'nt want to give me the cashback. Initially the fault was mine for not using the correct code, once i had corrected that and sent it back another email back to me asking for a VAT receipt. (i am retired),then another email stating that the lens serial number was illegible, even though I could read it perfectly on my screen. Fed up with it now and begining to wish i'd spent my money on the new nikon instead. I have to say that the sony camera and lens are great,will enjoy usig them even more once sony give me my cashback.

Re: Cash back problem

reece_h — Sat, 05 Jan 2019 18:17:43 GMT

Have a similar problem when claiming for a camcorder bought in November. Tried to claim but it was refused because less than 30 days. Now all I get is "oops something wrong" , "service temporarily unavailable".

Have raised a support call but no response as yet, maybe they still on holiday.

If no response next week will log again.