topic Re: Cannot complete new product registration in Alpha & NEX interchangeable lens cameras

Cannot complete new product registration

JOgden — Tue, 24 Apr 2018 21:02:27 GMT

Hi, I am trying to register a new product and all I can do is enter the model number for which I get a small green tick. I then cannot fill in any of the purchase details about where I bought the product etc, all I get is a red circle with line through. Please can you help.

Re: Cannot complete new product registration

EdwinaU — Wed, 25 Apr 2018 18:15:02 GMT

Hi Jogden,

Can you let us know the model number of the product you are trying to register?

Thanks,

Re: Cannot complete new product registration

JOgden — Wed, 25 Apr 2018 18:20:22 GMT

Hi,

Its ILCE-7M3

thanks

Re: Cannot complete new product registration

EdwinaU — Wed, 25 Apr 2018 18:42:34 GMT

Hi again,

Thanks for getting back to us with this information. We'll check into this for you and let you know when we have an update.

Best wishes,

Re: Cannot complete new product registration

Almou_10 — Thu, 26 Apr 2018 15:13:46 GMT

Hi JOgden,

I guess the trick lies in the drop-down menu! If you try to type ILCE-7M3, a drop-down menu will appear with the camera series. Once you click on it, the rest of the details will be active.
Hope this helps.

Almou_10

Re: Cannot complete new product registration

Sherlock77 — Sun, 05 Aug 2018 13:19:59 GMT

And if the camera is not listed on the drop down menu

Re: nnot complete new product registration

johnluce — Thu, 04 Apr 2019 10:02:09 GMT

KD43XF7003BUU

Re: still no joy.i took the model number off the tv so that is correct

johnluce — Sun, 07 Apr 2019 09:23:59 GMT

Re: still no joy.i took the model number off the tv so that is correct

pjbaldwin — Fri, 17 May 2019 11:09:43 GMT

I copied the details of the TV from the purchasing invoice still getting red circle on purchase information.