topic Re: Cashback 2018 Issues in Alpha & NEX interchangeable lens cameras

Cashback 2018 Issues

dadwesty — Sat, 02 Jun 2018 08:55:56 GMT

I puchased the DSC-HX90V on 30/5/2018 that is within the offer date period (1/5/2018 - 1/09/2018).

The claim site shows error that the purchase date is not valid for the offer.

Can i assume that the website is faulty and will get rectified or do i have to call Sony asap?

Re: Cashback 2018 Issues

jumpsuit — Sat, 02 Jun 2018 10:24:14 GMT

Hi @dadwesty and welcome to the Community

Some members had a couple of glitches during the last cashback promo but

most if not all were sorted out.

I would give Support a call on Monday morning.

Cheers

Re: Cashback 2018 Issues

RoosterCogburn — Sat, 02 Jun 2018 10:31:56 GMT

I have just had the same problem getting cash back from a lens I purchaced in may.

Re: Cashback 2018 Issues

Superstudio — Sat, 02 Jun 2018 11:32:34 GMT

I'm having the same problem - purchased the Alpha 6300 camera on the 7th May 2018 and cashback registration site is stating "The purchase date provided dose not entitle you to participate".

I Hope Sony can sort out this technical glitch soon, I only have a few more days to cliam before it exceeds the 30 days limit.

Re: Cashback 2018 Issues

Powerofflowers — Sat, 02 Jun 2018 14:51:23 GMT

Same problem

Re: Cashback 2018 Issues

stevethewomble — Sun, 03 Jun 2018 14:53:26 GMT

same here for a 70-200 2.8G 2 purchased 25/05/18 😞

Re: Cashback 2018 Issues

dash29 — Sun, 03 Jun 2018 15:13:26 GMT

Its quite simple really, if you read the T&C's

30 days has to elapse from the date of purchase, this ensures that you can't register the claim and then return the product.

Re: Cashback 2018 Issues

JonathanMcGhee1989 — Fri, 22 Jun 2018 07:45:12 GMT

So I purchased an A7 on the 21/06/2018 - Do I need to wait until the 21/07/2018 before I can open a claim back

Re: Cashback 2018 Issues

dadwesty — Fri, 22 Jun 2018 07:53:22 GMT

Hi.
I would say that is correct. I am still waiting to make my claim so cannot
confirm yet.

Re: Cashback 2018 Issues

GeoffSussex — Fri, 14 Sep 2018 10:07:21 GMT

A little late now, but your purchase date and claim date would be exactly 30 days apart - but you really have to discount the day of purchase and the day of claim..... give it a few more days so there's no argument. I've just had the same problem (purchased on 15/8, claiming on 14/9).... that should be 16+14, but I'll give it another few days.

Re: Cashback 2018 Issues

Yoofff — Sat, 15 Sep 2018 11:34:22 GMT

Sir.

I purchased a 12-24 G lens, waited about 32 days to submit my claim. And then the fun started.

1st. They said my lens serial number was not on the claim form, it was.

2nd. They said my type of lens was not shown, it was.

3rd. I contacted Sony and was informed that my claim was correct and it would be verified and processed.

4th. They said the “ date of purchase” was not shown on the receipt, it was

5th. I contacted Trading Standards, who informed me that you have to find out who the terms of conditions were with,In my case Jessops, Birmingham UK or Sony. I found it was Sony. Jessops were very helpful. And if Sony were part of a ADR scheme.

6th. I contacted Sony, who confirmed they were not part of a ADR scheme and I asked to speak to a Supervisior, a battle in itself but I did speak to one in the end. He confirmed my application was correct and would be processed.

7th. I received a e-mail saying my claim cannot be processed as my home address was not recognised, so back to Sony and I checked my address with them and guess what, they had my correct address on file. I also stated that I am having no further contact with Sony as I was now 3 months after my purchase date of my lens, I would give them a further 28 days to pay and then I would be making a claim via the Small Claims Court.

8th. I received another e-mail about two weeks later saying it would be paid in 28 days, so this extended the time period again.

9th. I contacted Sony again and explained my disgust and said again my next move would be via a claim in court.

10th. My Cash Back Claim money was in my bank account the next day.

Sorry it as been like reading War & Peace but these are the facts. It was a disaster from the start and I like Sony cameras but would I buy Sony again, I do not know, would I have a purchase with Cash Back conditions attached, NO. Unless I was given the refund at the point of purchase, I would not buy the item.

I have had no further contact from Sony to discuss my problem.

Re: Cashback 2018 Issues

Vivianliu — Mon, 24 Sep 2018 05:20:04 GMT

l purchased the DSCRX100M4 camera at Amazon on 24/8/2018 and after l received the product and register at cashback website, within the offer date period (1/5/2018 - 1/09/2018). but now l still haven't received 100 pounds back!!!!who can contact me and solve the problem.

Re: Cashback 2018 Issues

stefan_semi — Fri, 18 Jan 2019 16:09:33 GMT

I have the same problem! It really leaves a sour taste. I bought an A7 from Amazon and photographed the invoivce and sent a PDF copy and sent photos of the serial number. I have sent Sony TWO emails since asking for confirmation of receipt and received nothing. I think I will leave a very poor feedback review on Amazon to let prospective customers know that the camera is good, but the cashback is just a scam. For shame Sony.

Re: Cashback 2018 Issues

twospoiltboxers — Sat, 25 May 2019 14:32:14 GMT

I have been trying to get my Cashback from Sony since February. They have used 1 excuse after another as to why I do not qualify. Eventually I got an email on the 17th March saying the money would be in my account within 28 days. It is now 25th May and the money has still not been put in my account. If I do not receive it shortly ie by the end of the week I will be taking them to the small claims court. I really don’t understand what their problem is????????

Re: Cashback 2018 Issues

MartinB57 — Sun, 26 May 2019 06:47:06 GMT

I’ve rechecked mine of earlier in the year and the credit comes with the almost unrecognisable ‘bank credit link network’ identity only! So easily missed.

Re: Cashback 2018 Issues

twospoiltboxers — Sun, 26 May 2019 21:48:08 GMT

I paid using PayPal and they always notify you if you receive a refund and I have checked my bank account.....nothing. Money LONG overdue now ☹️