topic Re: SONY HAP-Z1ES latest firmware 19226 bug in Hi-fi Systems

SONY HAP-Z1ES latest firmware 19226 bug

christoum — Thu, 26 Mar 2020 00:08:13 GMT

I have connected to usb an external hdd 16tb and with latest firmware the player stops playing suddenly and starts the track from the beginning. That happens only to flac file randomnly and after transfering music to the player. When i restart the player then it plays wonderfully for hours without any issue.

Re: SONY HAP-Z1ES latest firmeware 19226 bug

Sean_Mc — Fri, 27 Mar 2020 16:29:16 GMT

Hi there,

Let me look into this and I will update the thread when I have an answer for you.

Best wishes,
Sean

Re: SONY HAP-Z1ES latest firmeware 19226 bug

christoum — Fri, 27 Mar 2020 17:15:39 GMT

OK. Thank you. Try to upload music while playing music from the external hard drive. Then the issue will appear for sure. I forgot to mention that I have more than 50k of files to the external hard drive.

My best regards

Re: SONY HAP-Z1ES latest firmeware 19226 bug

Joe_Dohn — Tue, 31 Mar 2020 15:38:19 GMT

Have you tried switching the format of the HDD? You probably have it formatted as FAT32 since that's the default on most drives, try formatting it to NTFS and try playing again.

Re: SONY HAP-Z1ES latest firmeware 19226 bug

christoum — Tue, 31 Mar 2020 16:54:47 GMT

Thank you for your response.

It's not that. When you connect the hdd to the player it's asking you to format the disk on it's own ext4 linux file system even if you had formatted the drive in your pc as ntfs or fat32 file system.

Re: SONY HAP-Z1ES latest firmeware 19226 bug

The_Black_Rose — Wed, 01 Apr 2020 16:05:43 GMT

Hi Christoum,

Could you try a different HDD?

Cheers,
The_Black_Rose

Re: SONY HAP-Z1ES latest firmeware 19226 bug

christoum — Wed, 01 Apr 2020 16:19:28 GMT

Hello and thank you for your response "The Black Rose",

There is no need to try a different hdd because after restarting the player works flawlessly. The problem appears when transferring music while you listening and only on flac files. After restarting everything is great.

Re: SONY HAP-Z1ES latest firmware 19226 bug

christoum — Wed, 01 Apr 2020 16:37:04 GMT

My opinion has to do with the player's resources and power of cpu and maybe usb2 behavior. When you transfer music to the external hdd while you listening also from the external hdd the player's cpu and usb2 interface works at max power and that's ok. After finishing the transferring should the resources and power needed to return to normal and that it's not happening and because the flac files are compressed files and the power needed it's a little bit more than the raw files like wav and dsd then the problem occurs. I think another factor is that i have loaded to the external hdd more than 50k of hires files and the library it's getting bigger and heavier for the player.

Re: SONY HAP-Z1ES latest firmware 19226 bug

Joe_Dohn — Fri, 03 Apr 2020 17:13:15 GMT

I agree, it seems the loop-back you're experiencing is most likely due to a combination of the processing power and ram storage and/or management if it's caused by the player, but it could also be the fact that you're running 2 operations at the same time on the HDD, and they're known to be slow and this may be the reason behind the glitch, the more operations you run at the same time on an HDD, the slower both will be, especially when the number of files is high. I'm not sure if the player supports connecting to SSDs, but if you try an SSD or a high quality USB flash drive it could shed some light on where the issue is since restarting the player also depowers the HDD.

Re: SONY HAP-Z1ES latest firmware 19226 bug

christoum — Fri, 03 Apr 2020 17:43:01 GMT

Thank you Joe Dohn for your responce.

It's correct 100% your thought about this issue. This issue is there even after the transfering is finished. If there is and an external SSD in fair price that can hold 50k of files or more that would be the answer for everything. Now i am thinking that this issue appeared when the files was about 40k. As i said previously it has to do also with the size of the database. If you noticed when you delete an album the proccess is much slower than the begging having a few thousands of files and thats i assumed has to do with cpu and ram as you said. And it's ok that. I can avoid to run two proccesses on external hdd at the same time and maybe will see, what would be the behavior of the player. I let you know. The weekend is the time for testing.

We keep in touch

My best regards

Christopher

Re: SONY HAP-Z1ES latest firmware 19226 bug

christoum — Sat, 04 Apr 2020 14:53:44 GMT

Hello Joe Dohn,

I have the final conclusion.

I began transferring music without listening from the extrenal hdd. 400 files transferred. After transfer was finished i started to listening music. After 2 albums the issue appeared. The behavior was..... before the track was come to the end and the next track to be loaded seconds before ending the same loop appeared and the track palyed from the begging. With the player on and with safety i disconnected the external hdd and the power of the disk went down and i reconnected the disk and waiting for the player to do the usual staff of mounting and etc.

The issue was there even after disconnecting-reconnecting the external hdd or even transferring without lisrening to the disk and from the disk.

Only restart of the player makes this issue go away.

Conclusion: After transferring music there is something going on with the player's high usage resources

and the os of the player doesn't do a refreshing to stop the high usage.

That's why my conclusion is the firmware's bug. That was not an issue on previous versions.

Waiting for you thoughts.

Re: SONY HAP-Z1ES latest firmware 19226 bug

Joe_Dohn — Mon, 06 Apr 2020 19:10:30 GMT

This may still be caused by a software glitch or corrupted settings file for example. Have you tried resetting it to factory settings and then trying to transfer again?

Re: SONY HAP-Z1ES latest firmware 19226 bug

christoum — Mon, 06 Apr 2020 19:19:05 GMT

Maybe you're right. No i didn't try to reset because of the time that i would need to tranfer all the files all over again.I would wait to purchase another external hdd 16tb and then i'll do the reset.

The flac files was an issue for previous firmware updates and maybe there is a newer update to solve once and for all the flac files issues.

Thank you Joe Dohn for your support.

My best regards

Christopher