topic Re: opening up software in Portable Audio

opening up software

stevewwwwwwwww — Sat, 15 Sep 2012 21:25:04 GMT

i'm trying to install the software for my nw-a300 on a new laptop, but when i try to open the programme, i get the message 'limited user accounts are not supported' and won't open

Re: opening up software

Thalamus. — Sat, 15 Sep 2012 21:43:52 GMT

Hi Stevewwwwwwwww,

Welcome to Questions and Answers..

Are you logged onto your laptop using a limited user account.?

If so have you tried logging on using an administrator account to install the software on your laptop.?

Re: opening up software

stevewwwwwwwww — Sun, 16 Sep 2012 08:17:48 GMT

thanks for the reply. i am the only user of this computer so i've never considered it. what do i need to do as i'm not that computer literate?

Re: opening up software

Thalamus. — Mon, 17 Sep 2012 19:38:41 GMT

Hi,

try right-clicking on the walkman instalation/set-up .exe file and select Run as administrator

Re: opening up software

stevewwwwwwwww — Wed, 19 Sep 2012 20:13:56 GMT

when i try that i get a message referring to 'missing NTMSAPI.dll file'. i'm none the wiser!

opening up software

Thalamus. — Fri, 21 Sep 2012 20:30:47 GMT

Hi stevewwwwwwwww,

what is the name of the software you are trying to install.?

What operating system is installed on your new laptop.?

Re: opening up software

Convergence — Wed, 26 Sep 2012 09:42:06 GMT

The ntmsapi.dll file is associated with the Removable Storage Public Interfaces ( RSPI) in the Windows XP system.

I suspect you are using Connect Player or Sonic Stage for the NW-A3000, i would recommend looking at the http://forums.sonyinsider.com/ forum as Sony no longer support either package for Windows Vista or 7, they have some good work arounds