topic Re: WH-1000xm3 disconnects for iphone calls in Portable Audio

WH-1000xm3 disconnects for iphone calls

BarnabyG — Thu, 08 Aug 2019 16:46:38 GMT

My headphones are connected to my iphone 6s and I can listen to music fine. When I want to make a call or if a call comes through, the headphones stop music playback but don't allow me to answer the call on the headphones. If press the Speaker button on the phone to bring up the options for how to answer the call, the headphones do not come up as an option.

Re: WH-1000xm3 disconnects for iphone calls

Anonymous — Sat, 10 Aug 2019 18:08:56 GMT

Hi there,

Is your iphone upgraded to the latest patch?

Best wishes,

Re: WH-1000xm3 disconnects for iphone calls

BarnabyG — Sun, 11 Aug 2019 21:40:39 GMT

Yes, it’s updated to the latest version.
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Betreff: WH-1000xm3 disconnects for iphone calls

IamNic — Sun, 11 Aug 2019 22:05:30 GMT

Hello @BarnabyG,

in the accessibility settings there is a "Call Audio Routing" option - make sure to select "Bluetooth Headset".

- Nic

Betreff: WH-1000xm3 disconnects for iphone calls

BarnabyG — Mon, 12 Aug 2019 07:12:23 GMT

Hi Nic, it was originally set to automatic, but I have switched it to Bluetooth headset and it still doesn’t come up as an option during a call.

Betreff: WH-1000xm3 disconnects for iphone calls

IamNic — Mon, 12 Aug 2019 16:24:07 GMT

Hello @BarnabyG,

have you re-paired them (completely deleted them off of your devices list on the phone)?

Maybe the iPhone had some issues when first pairing them.

Also do you use the headphones connect app (by Sony)?

- Nic

Betreff: WH-1000xm3 disconnects for iphone calls

BarnabyG — Fri, 16 Aug 2019 09:25:35 GMT

Thanks Nic, told my phone to forget device and then re-paired them and it’s now been working fine for a week.

I guess, effectively, turning them off and then on again has worked!

Cheers for the help

Betreff: WH-1000xm3 disconnects for iphone calls

IamNic — Fri, 16 Aug 2019 14:49:29 GMT

Hello @BarnabyG,

@BarnabyG wrote:
I guess, effectively, turning them off and then on again has worked!

one could say so. 🙃

- Nic