topic Re: Wh-1000xm3 loud hiss from noise cancelling in Portable Audio

Wh-1000xm3 loud hiss from noise cancelling

Panifex — Sat, 10 Nov 2018 09:36:47 GMT

My headphones were working well, but have now started making a terrible loud noise in the right ear whenever noise cancelling is turned on.

Resetting makes no difference.

Anybody else had this?

Re: Wh-1000xm3 loud hiss from noise cancelling

jumpsuit — Sat, 10 Nov 2018 11:03:14 GMT

Hi @Panifex and welcome to the Community

if a reset didn't help and the hiss only occurs in noise cancelling mode

then it sounds like you're probably going to have to get in touch with Support,

details here

Have a look at this page too just in case that helps at all.

Re: Wh-1000xm3 loud hiss from noise cancelling

Panifex — Sat, 10 Nov 2018 20:59:43 GMT

OK - thanks.

Yes, reset didnt help and the hiss is only in noise cancelling mode (and it's getting worse)

Raised a ticket with support.

Hopefully, should be able to just swap them out. They are only 2 weeks old.

Re: Wh-1000xm3 loud hiss from noise cancelling

Panifex — Wed, 14 Nov 2018 21:52:58 GMT

Just an update - Sony have asked me to send them back for assessment and repair.

I am going to check with the retailer first whether I can just swap them or get my money back. I don’t really want to be without headphones for however long the repair process lasts.

if I do send them back for repair, I’ll report here what the problem was in case anyone else suffers the same thing.

Re: Wh-1000xm3 loud hiss from noise cancelling

fritz503 — Mon, 19 Nov 2018 23:53:03 GMT

Hello, did you end up swapping them and did the hissing stop? Having the exact same problem with mine. Not sure to swap them for a new pair or refund my money entirely.

Re: Wh-1000xm3 loud hiss from noise cancelling

CrumbleCake — Tue, 18 Dec 2018 20:35:46 GMT

I got the same problem. Hissing noise from right speaker in NC mode. Started after a few hours of use.

Re: Wh-1000xm3 loud hiss from noise cancelling

williamg97 — Thu, 27 Dec 2018 11:29:45 GMT

I have the same problem. Came on after using a brand new pair after 20 minutes. Terrible hissing / white noise sound only in the right headphone. I can hear it no matter if music is playing or not when ANC is on (problem goes away if you turn off ANC). Wearing them the wrong way round I still only get it in the same headphone. On the latest firmware (2.0.0). Going to return them unless someone can advise a fix!

Re: Wh-1000xm3 loud hiss from noise cancelling

Womblerocket — Wed, 16 Jan 2019 15:38:39 GMT

Have this issue on my pair also, right ear cups sounds like a slight wind is blowing. Most dissapointing, not sure if it's a design fault or a faulty pair or firmware isssue.

Re: Wh-1000xm3 loud hiss from noise cancelling

sachadr — Tue, 02 Apr 2019 20:23:48 GMT

Same issue for me. Had them for a day. I decided to let the firmware update to latest, 4.1.1 and since then I have the white noise primarily in right ear. Hope they put out a fix/patch soon. 😞

Re: Wh-1000xm3 loud hiss from noise cancelling

cthulhuboy — Fri, 03 May 2019 00:10:35 GMT

I got hold of a pair of these today (2nd May 2019) and they are great, apart from the white noise with the NC on... at first I thought it was part of the process of noise cancellation, but then I realised it was only in one ear. Sad to see so many others with the same issue, but kind of glad because though the white noise isn’t awful, knowing that it’s not normal means that a fully functioning pair must be amazing. Going to take them back to John Lewis for an exchange.

Re: Wh-1000xm3 loud hiss from noise cancelling

illusion_wqy — Tue, 18 Jun 2019 08:04:32 GMT

i bought this headphone just two weeks , and i have a same problem with you .

i can't understand it is the problem of the sony ,why we should wait a long time to send the place which repaire the headphones . i think the sony should change a new headphone for us .

if time back to the past , i must buy the bose .

Re: Wh-1000xm3 loud hiss from noise cancelling

nickop44 — Mon, 22 Jul 2019 10:05:57 GMT

I'm having the same problem. A static, hissing noise in the right ear. Only on noise cancelling. It gets louder the more I wear the headphones, after an hour or two of not using them the sound goes away only to return again after an hours use. I'm returning the headphones. Did you return yours, what was the result?

Re: Wh-1000xm3 loud hiss from noise cancelling

arshadnas — Sun, 04 Aug 2019 19:07:16 GMT

I had this same hissing noise from the right cup from the second day I started using my headphones. Started with a slight hiss but kept it kept increasing with my listening duration.
I noticed was the hissing sound started after listening music for about half an hour.
I did the following and now there is no hissing.
1. Factory reset
2. A post in reddit suggested downgrade of firmware; I did it.
3. Removed and reinstalled the Sony app.

Aaand, it's gone!

I feel that the version 2.0 is better than the latest firmware and the white noise/hissing is due to the faulty firmware. Sony should mend it ASAP as the number of people facing this issue is increasing.

Update 2/7/19: Though the downgrading saved me from hissing for a day, it has started again. Now, I am sure that it's a hardware issue.

Re: Wh-1000xm3 loud hiss from noise cancelling

nickop44 — Tue, 23 Jul 2019 21:25:41 GMT

Hi arshadnas,

That’s great there’s a cure for the terrible noise in the right ear up.
How do I actually downgrade to firmware V2...? I can’t find instructions of how to do that anywhere.

Thanks for your help, it’s very much appreciated.

Nicholas Cope

Re: Wh-1000xm3 loud hiss from noise cancelling

arshadnas — Tue, 23 Jul 2019 21:41:31 GMT

Hi Nicholas,

The following link has a python script and necessary instructions.

https://paste.ubuntu.com/p/D5VRhs3rZj/

A clever guy had posted it on reddit . You can thank him there.

Re: Wh-1000xm3 loud hiss from noise cancelling

dejanh — Fri, 02 Aug 2019 19:48:59 GMT

I picked up a pair of WH-1000xm3's a few days ago and they developed the right ear-cup hiss within the first half hour of use. It has been getting worse since then. After longer listening sessions (2h+) it gets really bad. It can even become audible distortion over lower volume music. As noted previously and in some other places on the web, it only happens when NC is on.

Since the cans shipped with 4.1.1 firmware I did try the Reddit firmware downgrade procedure but I can already confidently say that this does not address the issue. I have been listening to music for the past hour since downgrading the firmware and the hiss is back. This appears to be a physical fault with the headphones. It is also consistent with observations by some folks that stated a replacement set did not suffer from the same problem.

Re: Wh-1000xm3 loud hiss from noise cancelling

dejanh — Tue, 06 Aug 2019 20:26:33 GMT

Just wanted to update that I received a replacement from Amazon and just like the first pair I got this one is also running 4.1.1. However, the new set does not appear to have the hiss in the right ear cup. My old pair was worse even with downgrading back to 2.0 firmware. I am going to see how this pair does after 20+ hours of usage, but so far in the 4-6 hours of use it appears to not suffer from the same issue. Assuming nothing changes I would chalk this up to being a hardware fault.

Re: Wh-1000xm3 loud hiss from noise cancelling

AndreDamasco — Tue, 29 Oct 2019 08:45:07 GMT

I’m so disappointed with this issue. After 2 months now there is a very loud hiss in the right ear.

Already tried everything but nothing solved the issue.

This is my first Sony headphone...in 5 years no issue with my Bose.

Re: Wh-1000xm3 loud hiss from noise cancelling

ramzesimus — Sun, 24 Nov 2019 13:37:29 GMT

I've bought a new pair of Sony WH-1000XM3 recently and, unfortunately, I'm having exactly the same problem. After 30-60 mins of working with ANC enabled, there is a hiss in the right speaker. However, there is no such sound in the left speaker.

I thought that it might be something wrong with device, so I tried with iPhone and iMac, but the result is the same. Still this hissing noise in the right speaker.

Upgrading device to the latest firmware also didn't help. So, I'm pretty sure that this is a hardware issue.

Re: Wh-1000xm3 loud hiss from noise cancelling

andewil90 — Mon, 30 Dec 2019 11:44:47 GMT

Got in touch with the email support crew, after a few of the usual basic fault finding emails went back and forth to confirm I'd tried all the stuff on the help pages, support responded that "we can confirm that what you are encountering is considered within normal specifications of the headphone rather than a fault", but that " if you wish to send the headphone for inspection, you can use the details below". Once I get a chance I'm going to ship them back to Sony for inspection.

For me this is a problem that occurs about 80% of the time, but for the 20% it doesn't, it's generally right after I put them on for the first time in a day or so.. which doesn't leave me with high confidence I'm going to get a properly working pair... 😞

Had them for about 2 weeks now and managed to use them for <10hrs.