https://community.sony.se/t5/portable-audio/sony-not-replacing-my-mdr-1000x/m-p/2426631#M4264 <P>I called sony customer care and a lady called May told me since my headphones are broken on the hinge they will not replace it since it is physical damage. What can i do? Attached are the pictures for my headphones</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sony 1.png" style="width: 380px;"><img src="https://community.sony.se/t5/image/serverpage/image-id/386277i69E29D7D24EFA88A/image-dimensions/380x533?v=v2" width="380" height="533" role="button" title="sony 1.png" alt="sony 1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sony 2.png" style="width: 392px;"><img src="https://community.sony.se/t5/image/serverpage/image-id/386278i94B4B0662B87942A/image-dimensions/392x531?v=v2" width="392" height="531" role="button" title="sony 2.png" alt="sony 2.png" /></span></P> Sat, 03 Feb 2018 15:36:04 GMT sony_2019 2018-02-03T15:36:04Z https://community.sony.se/t5/portable-audio/sony-not-replacing-my-mdr-1000x/m-p/2426631#M4264 <P>I called sony customer care and a lady called May told me since my headphones are broken on the hinge they will not replace it since it is physical damage. What can i do? Attached are the pictures for my headphones</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sony 1.png" style="width: 380px;"><img src="https://community.sony.se/t5/image/serverpage/image-id/386277i69E29D7D24EFA88A/image-dimensions/380x533?v=v2" width="380" height="533" role="button" title="sony 1.png" alt="sony 1.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sony 2.png" style="width: 392px;"><img src="https://community.sony.se/t5/image/serverpage/image-id/386278i94B4B0662B87942A/image-dimensions/392x531?v=v2" width="392" height="531" role="button" title="sony 2.png" alt="sony 2.png" /></span></P> Sat, 03 Feb 2018 15:36:04 GMT https://community.sony.se/t5/portable-audio/sony-not-replacing-my-mdr-1000x/m-p/2426631#M4264 sony_2019 2018-02-03T15:36:04Z https://community.sony.se/t5/portable-audio/sony-not-replacing-my-mdr-1000x/m-p/2427974#M4276 <P>Hi <a href="https://community.sony.se/t5/user/viewprofilepage/user-id/749881">@sony_2019</a> and welcome to the Community <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.se/html/@3191CA7235A406D833094BA2DD1CF2FF/images/smilies/011.png" alt=":slight_smile:" title=":slight_smile:" /></P> <P>&nbsp;</P> <P>This post has been escalated for you by another member, so someone from Sony</P> <P>Support will be in touch with you in the hext few days.</P> <P>&nbsp;</P> <P>If we hear anything in the meantime then they or I will post back here.</P> <P>&nbsp;</P> <P>Cheers</P> <P>&nbsp;</P> Tue, 06 Feb 2018 15:39:44 GMT https://community.sony.se/t5/portable-audio/sony-not-replacing-my-mdr-1000x/m-p/2427974#M4276 jumpsuit 2018-02-06T15:39:44Z