topic Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece in Portable Audio

WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

graaskov84 — Sun, 14 Jan 2018 16:15:44 GMT

Hey all.

I've had my WF-1000x for some time now.

After updating to the 1.0.7 firmware (updated from 1.0.6) i am experiencing a HUGE amount of cut-off/sound skipping on the right earpiece. The connection to the left earpiece is rock solid.

I have tried ALL that i can think off, to remedy the problem:

Resetting product, disconnecting it, unpair, repair using app, swithching to SBC codes etc etc etc.... nothing works 😞

To provide some information on the problem:

Sound skipping on 1.0.6: maybe a couple of times per day, with a total amount of listening around 6 hours.
Sound skipping on 1.0.7: at least once per song (so every four minutes).

This is absolutely ridiculous, and has made me go from being very satisfied with the product, to being ***** of at Sony for making such a bad firmware (that you can't even downgrade, for whatever reason!). It has made these headphones so unenjoyable to use...

If i were to guess, i think Sony reduced the latency/buffering on 1.0.7, which is resulting in the frequent drops.

If my memory serves me correctly, i think 1.0.6 had more latency/buffering. If Sony changed this, makes no sence at all. The latency is still way to much for wathing video in sync with the audio.

Am i the only one having this problem?

Perhaps my headphones are simply defective?

Daniel

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

IamNic — Sun, 14 Jan 2018 17:41:47 GMT

Hi @graaskov84,

what are your settings in the Headphones Connect app?

Sound quality or reliable connection?

It could be that the new firmware improved the aduio quality in the quality priority mode, which causes the sound to skip more with the same quality of connection as before (just a guess).

If you are certain that the headphones are the issue, I will forward your issue to the support to sort this out.

- Nic

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

graaskov84 — Sun, 14 Jan 2018 19:32:04 GMT

Hi Nic.

I have it on "quality" right now. I have tried the "stable" option where it swithes to SBC codec: it does not help with the skipping sound (i had it on this setting for mutiple days, without any difference).

I have an iPhone 6s running iOS 11.2.1 if that matters...

I havent tried them with another phone, but i don't se how it could make a difference, giving that the left earpiece never drops out.

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

IamNic — Sun, 14 Jan 2018 20:17:38 GMT

Hi @graaskov84,

thanks for getting back to me so quickly, I forwarded your issue to the support.

- Nic

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

graaskov84 — Mon, 15 Jan 2018 08:56:41 GMT

Hi Nic.

No problem.

And thank you for forwarding this to support and for your help. Will be interesting to see what support's response will be.

Daniel

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

IamNic — Mon, 15 Jan 2018 21:37:20 GMT

Hi @graaskov84,

the support recommends to perform a factory reset first.

http://helpguide.sony.net/mdr/wf1000x/v1/en/contents/TP0001513198.html

If this doesn't solve the issue, please get back to me.

- Nic

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

anderslien — Tue, 16 Jan 2018 12:30:49 GMT

I also have this problem. I tryed the factory reset, but it is as terrible as before. The problem got worse after updating to latest firmware.

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

IamNic — Tue, 16 Jan 2018 16:45:15 GMT

Hi @anderslien and @graaskov84,

thanks for getting back to me.

I will tell the support, that the update didn't resolve the issue (or rather made it worse).

- Nic

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

IamNic — Tue, 16 Jan 2018 20:42:14 GMT

Hi @graaskov84 and @anderslien,

the support got back to me and wants to have additional information about the device you used to playback the music and the file type for which you experience the problem.

Also it would be interesting to know, if the issue occurs more/less outdoors (less interference) or indoors (more electric interference).

- Nic

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

anderslien — Wed, 17 Jan 2018 02:32:29 GMT

I am using an iphone 7 with newest software and playing music on spotify and podcasts. Happens on bouth.

Same issue indoors and outdoors. Got a lot worse after updating to latest software from sony.

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

IamNic — Wed, 17 Jan 2018 15:51:19 GMT

anderslien schrieb:

I am using an iphone 7 with newest software and playing music on spotify and podcasts. Happens on bouth.

Same issue indoors and outdoors. Got a lot worse after updating to latest software from sony.

Hi @anderslien,

the support told me the follwing:

the case was escalated and is under investigation with a reply expected as soon as possible.

I know I am asking a lot from you, yet could you please switch back and forth between "priority" and "reliable" mode a few times in a row and report back if it improves anything?

It would help the support to identify the issue faster.

- Nic

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

anderslien — Thu, 18 Jan 2018 12:05:42 GMT

I tried changing a lot between priority and stable and it did not help. I also experienced a strange sound in the right earpiece today. I had to change from stable to priority and back again to get rid of it.

I am experiencing them a lot unstable when I am moving around. Not much, but just tipping my head or walking a little bit. When I am sitting completely still they are mostly stable but drops out a lot in the beginning and a few times after that.

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

graaskov84 — Mon, 22 Jan 2018 08:51:49 GMT

Devise information:

iPhone 6s on newest firmware.

I use mostly Spotify for music playback.

Occurence: Indoor and outdoor - makes no difference.

I have just reset the headphones and switched between "priority" and "reliable" mode a few times in a row.
Will test these next couple of days, to see if it makes any difference.

I don't suspect it will though... i have reset the headphones before and also switched between the modes before with no effect to the dropping sound.

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

graaskov84 — Wed, 24 Jan 2018 06:07:14 GMT

Well... that didn't make any difference.

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

IamNic — Wed, 24 Jan 2018 21:01:40 GMT

Hi @graaskov84 and @anderslien,

the Support told me, that there is currently no solution, yet they forwarded it to the software developers.

Sadly there isn't anything we all can do currently 😞

- Nic

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

graaskov84 — Thu, 25 Jan 2018 06:20:40 GMT

Hi Nic.

What does that mean?

Are they aware of whats causing the issue, and actively trying to fix that?

Or do they think that this is just some special case, that they won't be able to do something about?

I would like to know, because i am returning these under warranty, if it's the second one. I might even do that, if it is the first one - can be months before a new firmware is released.

And there is a solution: make it possible to downgrade the firmware. I don't se ANY reason why this shouldn't be an option.

Daniel

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

IamNic — Thu, 25 Jan 2018 19:26:44 GMT

graaskov84 schrieb:

Hi Nic.

Are they aware of whats causing the issue, and actively trying to fix that?

It does sound like that to me, yet since I don't know what is going on behind the scenes, I can't tell you how long it will take the developers to fix this issue.

So if you want to hear my honest opinion - since the possibility exists, that it is a technical defect, you could exchange the product first and if it still happens with the new unit it would be the best to then return your headphones while you still can and buy them later when you know the issue is fixed.

Or even buy the WF-SP700N instead (when no one experiences the same issue after they are released).

- Nic

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

graaskov84 — Tue, 17 Jul 2018 11:11:50 GMT

Update: I am now fed up with the constant sound skipping (it goet EVEN WORSE after updating to 2.0.0 - WOW Sony!).

I have startet a warrenty-case at the place i bought these - hopefully i will get a refund, so i don't have to use this faulty product ever again.

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

davlorde — Fri, 20 Jul 2018 07:36:02 GMT

@graaskov84 wrote:
Update: I am now fed up with the constant sound skipping (it goet EVEN WORSE after updating to 2.0.0 - WOW Sony!).

That's odd - I found that the 2.0.0 update fixed the skipping/disconnect occurrences almost completely - now they happen rarely and are hardly noticeable (Android 8.0).

Betreff: WF-1000x 1.0.7 firmware: VERY frequent drops on right earpiece

graaskov84 — Fri, 20 Jul 2018 08:34:03 GMT

I guess iOS and Android uses diffent codecs/connection methods. Perhaps Android handles the bluetooth connection in a way that suits these earbuds better.
But i'm just guessing here...

They certanly suck on my iOS devises, thats for sure (after 1.0.7+ firmware updates).