topic My WH-1000XM2 wireless headphones keep cutting out in Portable Audio

My WH-1000XM2 wireless headphones keep cutting out

Sallypee — Fri, 15 Dec 2017 11:15:01 GMT

My WH-1000XM2 wireless headphones keep cutting out. They didn't at first, but have started cutting out for a second every 10/20 seconds or so, which is very irritating. Any ideas why this is happening or what I can do to stop it please?

Re: My WH-1000XM2 wireless headphones keep cutting out

jumpsuit — Fri, 15 Dec 2017 13:43:52 GMT

Hi @Sallypee and welcome to the Community

I think the first thing to try would be to reset the headphones to factory settings to see if that helps.

Have a look Here for instructions.

If not try some of the other steps in that manual regarding sound skipping

Here

Hope this helps.

Re: My WH-1000XM2 wireless headphones keep cutting out

Barrylaver1947 — Wed, 27 Nov 2019 13:18:11 GMT

I have tried the method described i.e holding the power button and the NC/Ambient button simultaneously with the power off and it did not work, i changed the headphones and the new pair have the same problem, they are now going to the Sony service centre hopefully for a fix!

I have always used Bose headphones in the past but the sound from the M3's is amazing and better than the latest Bose!

Shame about these problems!!

Re: My WH-1000XM2 wireless headphones keep cutting out

M1cr0221 — Mon, 16 Dec 2019 01:36:42 GMT

While connect to my Apple TV I was having the same issue every few seconds audio dropped but once I turn off Bluetooth to Sony app on phone it stop works as it should while connected only to Apple tv

Re: My WH-1000XM2 wireless headphones keep cutting out

karenle — Sun, 03 Jan 2021 12:40:13 GMT

I find mine really annoying if I’m walking. They keep cutting out. Only for a second or two. Does anyone know if I’m missing something or not set these up properly? TIA

Re: My WH-1000XM2 wireless headphones keep cutting out

Carl1234uk — Sun, 03 Jan 2021 13:48:32 GMT

It may be the adaptive sound control setting. It detects motion and switches over. I had the same issue. The notification bleep and a drop of sound occurred constantly. You can turn this off via the app.

Re: My WH-1000XM2 wireless headphones keep cutting out

Win_88 — Tue, 05 Jan 2021 17:16:49 GMT

Hi @karenle

Here's a link to the Help Guide:

https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548865.html